WisWes: Pricing, Features & Best Use Cases

Our take: Choose WisWes if you run a Shopify, Magento or Shopware store and want an AI chat assistant that handles shopping questions and order support, paid per recovered shopper rather than per token.

Main limitation: The free plan covers only 5 win-backs per month, 1 storefront, 1 language and 1 seat, and paid plans cap win-backs at 100 to 600 per month.

By the AI Tool Atlas editors. Based on the vendor's official documentation; we have not tested this product hands-on. What “documented overview” means

Who WisWes fits

Choose WisWes if you run a Shopify, Magento or Shopware store and want an AI chat assistant that handles shopping questions and order support, paid per recovered shopper rather than per token. Based on the vendor's documentation, not on a hands-on test.

Best for: Shopify, Magento and Shopware merchants

Also a good fit for

Ecommerce support teams

Consider another tool if free plan limited to 5 win-backs per month and 1 storefront

Or if

Paid plans cap win-backs per month (100 to 600)
Free plan has 1 language and 1 seat

WisWes pricing and usage limits

Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.

The official WisWes pricing page as we saw it. wiswes.com, captured Oct 1, 2026

Free access and trial conditions

Free forever, no credit card.

14-day trial on any paid plan.

Paid plans: what changes as you upgrade

Free Web

Free source (opens in a new tab)

Month

For: Trying the assistant

Limits

5 win-backs per month
1 storefront, 1 language, 1 seat

Includes

AI seller in chat
Runs on Gemini 3 Flash

Standard Web

$39.99/mo source (opens in a new tab)

Month, annual commitment

Monthly-billed price not captured

For: Small stores

Limits

100 win-backs per month
2 languages, 1 seat

Includes

Analytics, GA4 events, Klaviyo sync
Live agent on Slack

1 more

Gemini 3 Flash

Professional Web

$129.99/mo source (opens in a new tab)

Month, annual commitment

Monthly-billed price not captured

For: Growing stores

Limits

300 win-backs per month
5 storefronts, 5 languages, 3 seats

Includes

Custom flows
Order operations: returns, refunds, tracking

2 more

Zendesk ticketing
Smart model routing

Enterprise Web

$299.99/mo source (opens in a new tab)

Month, annual commitment

Monthly-billed price not captured

For: Large merchants

Limits

600 win-backs per month
15 storefronts, 15 seats

Includes

A/B testing
Personalized promotions

2 more

Unlimited languages
Dedicated success manager

Pay as you go Web

$53 one-time source (opens in a new tab)

One-time

For: No monthly commitment

Limits

Packs never expire
No subscription

Includes

Everything in Enterprise

Usage caps, credits and extra costs

Extra win-backs $0.65 each and extra conversations $0.20 each beyond caps.

Not stated.

What is WisWes, and how does it work?

WisWes is an AI chat assistant that runs on an online store. It reads shopper questions, calls live store data such as catalog, stock and orders, and replies in chat, including support tasks like order tracking and returns. It integrates with Magento, Shopify and Shopware, with a dashboard, docs and install guides. Pricing is based on win-backs per month rather than tokens.

WisWes's official site: how the product presents itself. wiswes.com, captured Oct 1, 2026

What you provide and what you get back

What you give WisWes and what comes back, from its documentation

You provide

Shopper questions in store chat
Live store data: catalog, stock, orders
Custom APIs

You get back

Chat replies and recommendations
Order tracking and returns handled
Conversation analytics

Where you can use it

Platforms: Web
Account: Required
Platforms: Shopify, Magento, Shopware
Models: Gemini 3 Flash; Gemini to ChatGPT routing on higher tiers
Integrations: Klaviyo, Slack, Zendesk, GA4
Retention: Chat logs 90 days

What people use WisWes for

Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.

Recovering shoppers about to leave

Who: Ecommerce merchants
You provide: Exit-intent chat on the store
Expected result: Shoppers guided to checkout
Plan needed: Any plan
Limitation: Billed per win-back, capped per month source (opens in a new tab)

Product recommendations in chat

Who: Fashion and retail stores
You provide: Shopper preferences in conversation
Expected result: Matching in-stock products suggested
Plan needed: Any plan
Limitation: Needs catalog connection source (opens in a new tab)

Order tracking and FAQs

Who: Support teams
You provide: Order numbers and questions
Expected result: Answers with live order data
Plan needed: Standard and up
Limitation: Returns and refunds need Professional source (opens in a new tab)

Handing off to a live agent

Who: Support teams
You provide: Escalated chats
Expected result: Transfer to Slack or Zendesk
Plan needed: Standard and up
Limitation: Live agent limits 1,000 to 10,000 conversations monthly source (opens in a new tab)

What WisWes does, and where it stops

Feature overview on the official site. wiswes.com, captured Oct 1, 2026

Tool-calling agent using live store data

Calls store tools for catalog, stock and orders before replying. Answers use real data.

Access: All plansLimit: Needs store integration source (opens in a new tab)

Magento, Shopify and Shopware integrations

Integrates with Magento, Shopify and Shopware. Install on major platforms.

Access: All plansLimit: Custom stores need API work source (opens in a new tab)

Dashboard with intents, flows and conversations

Shows intents, flows and conversations in a dashboard. Monitor and improve the assistant.

Access: All plansLimit: Flows need Professional source (opens in a new tab)

Klaviyo, Slack and Zendesk integrations

Syncs with Klaviyo, Slack and Zendesk. Connects marketing and support.

Access: Standard and upLimit: Zendesk on Professional and up source (opens in a new tab)

WisWes: strengths and limits

Where WisWes is strong

Free plan with no credit card Test on a real store documented source (opens in a new tab)
14-day trial on paid plans Compare before committing documented source (opens in a new tab)
Model usage included in price No token bills documented source (opens in a new tab)
Public documentation and install guides Easier setup documented source (opens in a new tab)
Training opt-out stated; providers contractually no-training Customer data not used to train models documented source (opens in a new tab)

Limitations to check before paying

Free plan limited to 5 win-backs per month and 1 storefront Only a demo scale documented source (opens in a new tab)
Paid plans cap win-backs per month (100 to 600) Busy stores pay overages documented source (opens in a new tab)
Free plan has 1 language and 1 seat Single-market tests only documented source (opens in a new tab)
Flows and order operations need higher tiers Returns support costs $129.99+ documented source (opens in a new tab)
Prices shown annual-billed only Monthly price unclear documented source (opens in a new tab)

How to use WisWes for adding an AI shopping assistant to a Shopify store

WisWes documentation: where the steps below come from. wiswes.com, captured Oct 1, 2026

Set up WisWes

Start free at wiswes.com
Connect your store (Shopify, Magento or Shopware) using the install guide
Set the system prompt and product data
Place the chat widget on your storefront

Example: adding an AI shopping assistant to a Shopify store

Open the storefront and ask about a product
Ask for order tracking with an order number
Check the conversation in the dashboard
Adjust intents or flows

Review and export the result

Confirm stock and prices in replies match the store
Check win-backs counted against your plan

Example prompt suggested by our editors (not a recorded output of the product)

I need a jacket for cycling at -10C, warm but not bulky. What's in stock?

WisWes API

WisWes documentation (continued). wiswes.com, captured Oct 1, 2026

API access and separate billing

WisWes has no public API in its official documentation. MCP tools and custom APIs for tool calling API documentation ↗

Privacy, data use and commercial rights

Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.

How your inputs and outputs are handled

Shopper chats and store data are processed to answer questions.

Never trains on your data; LLM providers contractually no-training.

Chat logs 90 days; account data lifetime plus 30 days; deleted within 30 days of cancellation.

Commercial use and plan restrictions

Not stated.

Controls for business users

Self-serve data export and deletion

Policies: wiswes.com/privacy

Best WisWes alternatives for different needs

"Better suited" is based on documented features and pricing, not on a head-to-head test.

ChatGPT: better suited to

Zapier: better suited to

Alternatives
Alternative	When to choose it	Pricing	Limitation
ChatGPT		—	—	Compare
Zapier		—	—

Explore WisWes further

WisWes pricing, plan by planEvery plan with USD prices, limits and what is free.Best WisWes alternativesTools for the same job, by need and starting price.Best AI chatbot toolsOur picks in this category, compared by price and free tiers.

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WisWes FAQ

What is a win-back?

A shopper WisWes pulls back from the edge of leaving and turns into a sale; it is the metric you are charged on. source (opens in a new tab)

How much does WisWes cost?

Free, then Standard $39.99, Professional $129.99 and Enterprise $299.99 per month billed annually, or $53 per 100-win-back pack. source (opens in a new tab)

Which platforms does it support?

Magento, Shopify and Shopware. source (opens in a new tab)

Are model costs extra?

No, model usage is included; going over caps only adds per-unit overage ($0.65 per win-back, $0.20 per conversation). source (opens in a new tab)

How long are chat logs kept?

90 days, with everything deleted within 30 days of cancellation. source (opens in a new tab)

Sources and review methodology

Official sources and verification dates

WisWes home homepage · checked Oct 1, 2026
WisWes pricing pricing · checked Oct 1, 2026
WisWes Documentation docs · checked Oct 1, 2026

Not verified: Monthly-billed prices; US availability.

How we documented and maintain this page

Every fact about WisWes above comes from the 3 official pages listed here, last compared on Sep 29, 2026; we have not run WisWes ourselves, so it has no editorial score. How we check and re-check pages.

Article updated Oct 10, 2026; prices checked Sep 29, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error