Our take: Choose AeroChat if you run a Shopify store and want an AI agent that answers order and product questions across web chat, WhatsApp and Instagram with a 7-day trial and no credit card.
Main limitation: AI responses are capped at 500, 2,000 or 5,000 per month by plan, and self-learning AI and API access are only on the top listed plan.
By the AI Tool Atlas editors.
Based on the vendor's official documentation; we have not tested this product hands-on. What “documented overview” means
Who AeroChat fits
Choose AeroChat if you run a Shopify store and want an AI agent that answers order and product questions across web chat, WhatsApp and Instagram with a 7-day trial and no credit card. Based on the vendor's documentation, not on a hands-on test.
Best for: Shopify store owners
Also a good fit for
Small e-commerce support teams
Consider another tool if aI responses capped per plan (500/2,000/5,000 per month)
Or if
Self-learning AI and API access only on top plan
No permanent free tier shown on pricing page
AeroChat pricing and usage limits
Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
The official AeroChat pricing page as we saw it. aerochat.ai, captured Oct 2, 2026
Free access and trial conditions
No permanent free plan on the pricing page; the homepage offers a free Shopify install button.
7-day free trial, no credit card required, on all listed plans.
Add-ons: remove branding $29/mo, 5 extra operator seats $49/mo, premium support $299/mo; message credits $300 per 10K, $1,250 per 50K, $4,000 per 200K.
Not stated.
What is AeroChat, and how does it work?
AeroChat is an AI customer support platform that answers shopper questions across web chat and social channels, syncing with store data such as products, inventory and order tracking.
It includes human handover, auto-translation, knowledge base training, lead capture and WhatsApp broadcasts, with higher plans adding analytics, webhooks and API access.
AeroChat's official site: how the product presents itself. aerochat.ai, captured Oct 2, 2026
What you provide and what you get back
What you give AeroChat and what comes back, from its documentation
You provide
Shopify catalog, inventory and order data
Knowledge base content pages
Customer messages from chat and social channels
You get back
Automated chat and comment replies
Product recommendations and payment links
Handover to a human agent
Where you can use it
Platforms
Web, API
Account
Required
Agent accounts
3 / 10 / 25 / 50+ by plan
Channels
Web chat, WhatsApp, Instagram, Messenger, Telegram, email
Integrations
Shopify, WordPress, WooCommerce, Magento listed
What people use AeroChat for
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Order status answers
Who
Shopify store owners with repetitive support questions
You provide
Live order and tracking data synced from the store
Expected result
Order status, returns and address-change questions answered in chat
Feature overview on the official site. aerochat.ai, captured Oct 2, 2026
Shopify auto-sync
Pulls the product catalog, inventory levels and order tracking from a connected Shopify store without code. Keeps answers current without manual data entry.
Access: Shopify integration on all plansLimit: Described for Shopify; other platforms are listed as separate integrationssource (opens in a new tab)
Knowledge base training
Trains the AI agent on uploaded content pages, with limits of 2,000, 20,000 or 100,000 pages by plan. Grounds replies in the store's own policies and FAQs.
Passes a conversation from the AI to a human agent without dropping the thread. Lets staff step in on complex cases.
Access: All plans; 3 to 50+ agent accounts by planLimit: Agent seat counts are capped per plan; extra seats are a paid add-onsource (opens in a new tab)
Agent auto-translation
Translates agent messages automatically so staff can reply to customers in their language. Supports multilingual shoppers with one team.
7-day free trial without credit card on all listed plans You can test the product before paying.documentedsource (opens in a new tab)
Unlimited human replies and contacts Human reply volume and contact count do not add cost.documentedsource (opens in a new tab)
Yearly billing option saves 20% Annual commitment lowers the monthly rate.documentedsource (opens in a new tab)
Limitations to check before paying
AI responses capped per plan (500/2,000/5,000 per month) High-volume stores may need Advanced or pre-purchased credits.documentedsource (opens in a new tab)
Self-learning AI and API access only on top plan Smaller plans lack the advanced AI and integration features.documentedsource (opens in a new tab)
No permanent free tier shown on pricing page Evaluation is limited to the 7-day trial.documentedsource (opens in a new tab)
How to use AeroChat for automating customer support for a Shopify store
Set up AeroChat
Open aerochat.ai and start the 7-day free trial or install from the Shopify App Store
Connect your store so products, inventory and orders sync
Add your content pages to the knowledge base for training
Connect channels such as web chat, WhatsApp or Instagram
Example: automating customer support for a Shopify store
Open the chat widget on your store and ask where an order is
Confirm the agent reads live order tracking data and replies
Ask for a product recommendation and check the suggested items
Request a human and confirm the handover to an agent
Review and export the result
Review conversations in the unified inbox for wrong or missing answers
Compare AI responses used against your monthly plan cap
AeroChat API
Plan comparison on the official pricing page. aerochat.ai, captured Oct 2, 2026
API access and separate billing
AeroChat has no public API in its official documentation. Full API access is listed for Advanced; docs page returned 404.
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Processes customer chat messages and store data synced from Shopify.
Not stated on the fetched pages.
Not stated.
Commercial use and plan restrictions
Not stated.
GDPR/PDPA compliance and third-party security audits are listed in the comparison table; per-plan scope not parseable.
Controls for business users
Webhooks
Master and sub-accounts
Other tools to consider instead of AeroChat
"Better suited" is based on documented features and pricing, not on a head-to-head test.
How many AI responses does AeroChat Starter include?
Starter includes 500 AI responses per month; Growth includes 2,000 and Advanced 5,000. source (opens in a new tab)
Which channels does AeroChat support?
Web chat widget, WhatsApp, FB Messenger, Telegram, Instagram DMs and comments, Facebook comments and email, with Shopify and WordPress integrations. source (opens in a new tab)
Can AeroChat remove its branding from the chat widget?
Yes, the Remove AeroChat Branding add-on costs $29 per month and removes the 'Powered by AeroChat' label. source (opens in a new tab)
Does AeroChat offer volume pricing for AI messages?
Yes, pre-purchased credits cost $300 for 10K messages, $1,250 for 50K and $4,000 for 200K. source (opens in a new tab)
Not verified: Yearly plan prices (unlabeled toggle); Privacy, retention and training policy (privacy page 404); API documentation (docs page 404).
How we documented and maintain this page
Every fact about AeroChat above comes from the 2 official pages listed here, last compared on Sep 29, 2026; we have not run AeroChat ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 2, 2026; prices checked Sep 29, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)