Free web
Free source (opens in a new tab)
Monthly
For: Trying one bot on a website
Limits
- 750 credits per month (about 75 AI replies)
- 1 bot
1 more
- 5 keyword rules
Includes
- WebChat widget
- 500 KB FAQ storage
1 more
- 2 website sources
Chat assistantsDocumented overviewLast checked Oct 1, 2026
BoundBot: Pricing, Features & Best Use Cases
AI sales agent for ecommerce that answers shopper questions from your catalog and captures orders across chat channels.
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)
(open full size in a new tab)
Our take: BoundBot fits small ecommerce teams that want an AI agent answering catalog questions and capturing orders on WebChat and messaging apps, starting free.
Main limitation: Free plan limited to 1 bot and WebChat only
Is BoundBot right for you?
BoundBot fits small ecommerce teams that want an AI agent answering catalog questions and capturing orders on WebChat and messaging apps, starting free. Based on the vendor's documentation, not on a hands-on test.
Best for: Small online stores
Also a good fit for
- Service businesses using chat channels
Consider another tool if free plan limited to 1 bot and WebChat only
Or if
- Usage is credit-based (about 75 AI replies on Free)
- Listed prices show a promotional discount
BoundBot pricing and usage limits
Prices checked Oct 1, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
Free plan with 750 credits per month and no credit card
Paid plans: what changes as you upgrade
Starter web
$9.99 source (opens in a new tab)
Monthly
For: Small shops on a few channels
Limits
- 7,500 credits per month (about 750 AI replies)
- Up to 3 bots
1 more
- Up to 3 team members
Includes
- Telegram, WhatsApp, Messenger and WebChat
- File uploads
1 more
- Lead capture
Pro web
$29.99 source (opens in a new tab)
Monthly
For: Growing businesses with more conversations
Limits
- 60,000 credits per month (about 6,000 AI replies)
- Up to 10 bots
1 more
- Up to 10 team members
Includes
- All channels incl. Slack and Discord
- MCP integrations
1 more
- Custom date range analytics
Business web
$199.99 source (opens in a new tab)
Monthly
For: High-volume teams needing SLA
Limits
- 225,000 credits per month (about 22,500 AI replies)
- Unlimited bots
1 more
- Unlimited team members
Includes
- Report exports
- Dedicated account manager and SLA
1 more
- Unlimited website sources
Usage caps, credits and extra costs
Website crawling costs 2 credits per page on Free and Starter, 1 on Pro and Business
Not stated
What is BoundBot, and how does it work?
BoundBot is an AI agent that searches a business catalog, answers customer questions and saves order details, with handoff to a human teammate. It works across WebChat, WhatsApp, Messenger, Instagram and Telegram, with Slack and Discord on higher plans. Setup is import data, set rules, connect channels and improve. Plans are credit-based, with a free tier.
What you provide and what you get back
You provide
- Product catalog and FAQ data
- Website links to crawl
- Keyword rules
You get back
- AI replies to shoppers
- Captured orders and leads
- Conversation summaries
Where you can use it
- Platforms
- Web, API
- Account
- Required
- Channels
- WebChat, WhatsApp, Messenger, Instagram, Telegram, Slack, Discord source (opens in a new tab)
- Bots
- 1 / 3 / 10 / unlimited by plan source (opens in a new tab)
- Credits
- 750 / 7,500 / 60,000 / 225,000 per month source (opens in a new tab)
- FAQ storage
- 500 KB / 15 MB / 25 MB / 50 MB source (opens in a new tab)
- Handoff
- Human teammate takeover source (opens in a new tab)
What people use BoundBot for
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Ecommerce product Q&A
- Who
- Online store owners
- You provide
- Imported catalog and FAQ
- Expected result
- Shoppers get catalog-based answers in chat
- Plan needed
- Free or Starter
- Limitation
- Free is limited to 1 bot and WebChat source (opens in a new tab)
Order capture from chat
- Who
- Small ecommerce teams
- You provide
- Shopper conversation
- Expected result
- Order details saved for the team
- Plan needed
- Starter
- Limitation
- Human handoff is needed for edge cases source (opens in a new tab)
Lead capture
- Who
- Sales and support teams
- You provide
- Visitor chats
- Expected result
- Leads collected from conversations
- Plan needed
- Starter and above
- Limitation
- Lead capture is not on Free source (opens in a new tab)
Key features and their practical limits
Catalog search
Lets the agent look up products in your imported catalog while replying Answers stay tied to what you sell
Multi-channel inbox
Handles WebChat, WhatsApp, Messenger, Instagram and Telegram, plus Slack and Discord on higher plans One agent covers several chat channels
Keyword rules
Triggers set responses when messages match keywords Deterministic answers for common questions
Website scraper
Crawls site pages to feed the agent's knowledge Speeds up setup from an existing site
BoundBot: strengths and limits
Reasons to choose BoundBot
- Free plan with no credit card You can test an agent without payment details documented source (opens in a new tab)
- Free tier includes 750 credits/month Roughly 75 AI replies at no cost documented source (opens in a new tab)
- Multiple channels supported One setup serves WhatsApp, Messenger, Telegram and more documented source (opens in a new tab)
- Human handoff to a teammate Complex chats do not stay stuck with the AI documented source (opens in a new tab)
- Pricing page compares every limit Easier to size a plan before paying documented source (opens in a new tab)
Check before paying for BoundBot
- Free plan limited to 1 bot and WebChat only Messaging apps need a paid plan documented source (opens in a new tab)
- Usage is credit-based (about 75 AI replies on Free) Busy stores can exhaust credits quickly documented source (opens in a new tab)
- Listed prices show a promotional discount Regular list prices are 3x higher than shown documented source (opens in a new tab)
- Business features like SLA need the highest plan Support guarantees cost $199.99 per month documented source (opens in a new tab)
- Crawling consumes credits Large sites reduce reply budget documented source (opens in a new tab)
How to use BoundBot for setting up an AI sales agent for an online store
Set up BoundBot
- Create a free BoundBot account (no credit card)
- Import your catalog, FAQ or website links as the agent's data
- Set keyword rules and handoff behavior
- Connect a channel such as the WebChat widget
Example: setting up an AI sales agent for an online store
- Add your store URL as a website source and let it crawl
- Create 5 keyword rules for shipping and returns
- Embed the WebChat widget on your site
- Ask the agent about a product and an order
Review and export the result
- Check replies against catalog facts
- Review credit usage after a test day
- Confirm handoff reaches a human teammate
BoundBot integrations and API
Native integrations and export formats
Export: Report exports (Business)
API access and separate billing
BoundBot has no public API in its official documentation. MCP integrations are listed on Pro and Business; no public API documented in fetched text
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Catalog, FAQ and chat content are processed by the agent
BoundBot alternatives by need
"Better suited" is based on documented features and pricing, not on a head-to-head test.
Zapier: better suited to
| Alternative | When to choose it | Pricing | Limitation | |
|---|---|---|---|---|
| Zapier | — | — |
Explore BoundBot further
Related to BoundBot
More chat assistants tools
BoundBot user reviews
No user reviews yet.
Used BoundBot? Be the first to share your experience.
Write a review
BoundBot FAQ
How many replies does the free plan give?
About 75 AI replies per month, from 750 monthly credits. source (opens in a new tab)
Which channels does the Free plan include?
Only the WebChat widget; Starter adds Telegram, WhatsApp and Messenger, and Pro adds Slack and Discord. source (opens in a new tab)
Are the listed prices regular?
They show a 67% promotional discount: Starter $9.99 vs $29.97, Pro $29.99 vs $89.97, Business $199.99 vs $599.97. source (opens in a new tab)
How much does crawling a website cost?
2 credits per page on Free and Starter, 1 credit per page on Pro and Business. source (opens in a new tab)
Which plan includes an SLA?
Business, with a dedicated account manager and SLA. source (opens in a new tab)
Sources and review methodology
Official sources and verification dates
- BoundBot home homepage · checked Oct 1, 2026
- BoundBot pricing pricing · checked Oct 1, 2026
- https://www.boundbot.com/docs docs · checked Oct 1, 2026
Not verified: Data training and retention policy; Instagram availability per plan; Public API; Page not available: https://www.boundbot.com/privacy.
How we documented and maintain this page
Every fact about BoundBot above comes from the 3 official pages listed here, last compared on Oct 1, 2026; we have not run BoundBot ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 10, 2026; prices checked Oct 1, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error