Bootstrapper Web helpdesk
Free source (opens in a new tab)
Monthly
For: Solo builders
Limits
- 1 agent
- 100 chats per month
Includes
- Chat widget
Productivity & writingDocumented overviewLast checked Oct 1, 2026
Talki: Pricing, Features & Best Use Cases
B2B helpdesk with Telegram, web chat and email inbox, AI auto-replies from knowledge bases and DeepL translation.
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Our take: Choose Talki if your customers already reach you on Telegram, web chat or email and you want one shared inbox with an AI agent that answers from your site's knowledge base.
Main limitation: Paid seats are priced only in EUR (EUR 9 and EUR 19 per seat/month), so no USD price is published, and AI resolutions are capped per plan.
Is Talki right for you?
Choose Talki if your customers already reach you on Telegram, web chat or email and you want one shared inbox with an AI agent that answers from your site's knowledge base. Based on the vendor's documentation, not on a hands-on test.
Best for: Gaming and fintech support teams
Also a good fit for
- Teams supporting customers via Telegram
- Small B2B teams needing an API-driven helpdesk
Consider another tool if prices shown only in EUR
Or if
- Free tier capped at 1 agent and 100 chats/month
- AI resolutions capped per plan (500 Growth, 2,000 Pro Max)
Talki pricing and usage limits
Prices checked Oct 1, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Vendor pricing page re-checked automatically 12 days ago: no changes detected.
Free access and trial conditions
Bootstrapper is free: 1 agent, 100 chats per month, chat widget.
Homepage says 7-day free trial, no credit card; the seed notes a 14-day figure elsewhere, so the length is inconsistent.
Paid plans: what changes as you upgrade
Growth Web helpdesk
See official pricing source (opens in a new tab)
Monthly
Vendor lists EUR 9 per seat per month; no USD price shown
For: Growing teams
Limits
- 500 AI resolutions per month
Includes
- Unlimited agents
- Telegram bridge
Pro Max Web helpdesk
See official pricing source (opens in a new tab)
Monthly
Vendor lists EUR 19 per seat per month; no USD price shown
For: Teams wanting full automation
Limits
- 2,000 AI resolutions per month
Includes
- AutoPilot AI
- Desktop app
Usage caps, credits and extra costs
Paid plans are billed per seat; extra cost beyond the AI resolution caps is not stated.
Not stated.
What is Talki, and how does it work?
Talki is a helpdesk for B2B support teams that unifies Telegram, an embeddable web widget and email into one inbox. An AI agent answers routine tickets from the company's knowledge base, with DeepL translation and Backend Connect to pull customer data (plan, MRR, custom fields) into tickets. Developers get a REST API for tickets, messages and customers plus HMAC-signed webhooks. Plans are per seat: a free Bootstrapper tier, Growth and Pro Max, with a 14-day trial (the homepage says 7 days).
What you provide and what you get back
You provide
- Customer messages from Telegram bot, web chat widget and forwarded email
- Your website and docs, scanned into a knowledge base
- Customer fields (plan, MRR) sent via Backend Connect
You get back
- AI-drafted or auto-sent replies
- Resolved or escalated tickets
- Support metrics (response time, resolution rate, AI share)
Where you can use it
- Platforms
- Web, API
- Account
- Required
- Channels
- Telegram, web widget, email
- Translation
- DeepL, both directions
- Free tier
- 1 agent, 100 chats/mo
- AI caps
- 500 (Growth) / 2,000 (Pro Max) resolutions per month
- Pricing basis
- Per seat, EUR only
- Dev tools
- REST API, HMAC webhooks, Backend Connect
Where Talki is most useful
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Running customer support over Telegram
- Who
- Gaming, fintech and SaaS teams supporting users on Telegram
- You provide
- A Telegram bot linked to Talki; customers DM the bot
- Expected result
- Each DM becomes a ticket in the dashboard and agents reply from there
- Plan needed
- Telegram bridge listed on Growth
- Limitation
- Bridge is listed on Growth, not on the free tier source (opens in a new tab)
Automating first-line replies from a knowledge base
- Who
- Small support teams with repetitive questions
- You provide
- Your website scanned into a knowledge base
- Expected result
- AutoPilot reads the ticket, replies from the KB, then closes or escalates
- Plan needed
- Growth 500 / Pro Max 2,000 AI resolutions per month
- Limitation
- Monthly AI resolution caps source (opens in a new tab)
Embedding a live chat widget on a website
- Who
- Developers embedding support in a product
- You provide
- Widget snippet pasted on the site, optionally with identity and colors
- Expected result
- Live chat widget whose conversations create tickets in the inbox
- Plan needed
- All plans include the chat widget
- Limitation
- Free tier limited to 100 chats per month source (opens in a new tab)
What Talki does, and where it stops
Unified inbox for Telegram, web widget and email
Telegram, the web widget and email each create tickets in one shared queue where agents can assign, reply and resolve. No switching between messengers and mail clients.
AI auto-replies from knowledge bases
AutoPilot reads the ticket and customer context, replies from the knowledge base built by scanning your website, and closes or escalates when unsure. Routine tickets are resolved around the clock.
DeepL translation
DeepL translates inbound and outbound messages within the inbox. Agents can answer in the customer's language.
Backend Connect data enrichment
Your backend sends customer plan, MRR and custom fields to Talki via an HMAC-signed webhook, and they appear in every ticket. Agents see who the customer is without a CRM tab.
Talki pros and cons
Where Talki is strong
- Free tier available A solo builder can run a support inbox at no cost, within 1 agent and 100 chats. documented source (opens in a new tab)
- Native Telegram integration Telegram customers get replies without a separate bot-management tool. documented source (opens in a new tab)
- Public REST API and webhook docs Teams can automate with REST API and HMAC-signed webhooks instead of manual exports. documented source (opens in a new tab)
- Backend Connect pulls plan, MRR and custom fields from your database into each ticket An agent can see a customer's plan and MRR in the ticket instead of opening a CRM tab. documented source (opens in a new tab)
- One-line slash macros run several actions at once, e.g. /refund refunds the order, tags billing and closes the ticket Routine refund tickets can be closed with one command. documented source (opens in a new tab)
Limitations to check before paying
- Prices shown only in EUR Non-euro buyers need to convert and cannot see a USD price before checkout. documented source (opens in a new tab)
- Free tier capped at 1 agent and 100 chats/month A growing support volume pushes you off the free plan quickly. documented source (opens in a new tab)
- AI resolutions capped per plan (500 Growth, 2,000 Pro Max) Heavy automation hits 500 or 2,000 resolutions per month and may need another solution. documented source (opens in a new tab)
- Trial length stated inconsistently (7 vs 14 days) You should confirm the actual trial length at sign-up. documented source (opens in a new tab)
- Paid plans are billed per seat (Growth €9, Pro Max €19 per seat/month) Cost grows with each added support agent. documented source (opens in a new tab)
How to use Talki for setting up an AI-assisted support inbox
Set up Talki
- Sign up at talki.tech with 'Get started' or 'Start free trial'.
- Connect a channel: paste the widget snippet on your site, forward your support email, or link a Telegram bot.
- Point the AI at your docs; Talki scans your site to build the knowledge base.
- Invite teammates via Settings > Team > Invite.
Example: setting up an AI-assisted support inbox
- Send a test message from the widget on your site, such as 'How do I add a teammate?'
- Open the ticket in the shared inbox and check the customer context panel.
- Let AutoPilot answer from the knowledge base or reply manually.
- Use a one-line macro such as /refund to tag and close.
Review and export the result
- Check that the AI reply matches your docs and escalates unknown questions.
- Review the metrics view for first reply time and AI-resolved share.
- Count AI resolutions used against the plan cap.
Talki API
API access and separate billing
Talki has no public API in its official documentation. REST API for tickets, messages and organizations; webhooks verified with HMAC-SHA256 API documentation ↗
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Customer messages and your website content are processed to build the knowledge base and answers.
Controls for business users
- HMAC-signed webhooks
Best Talki alternatives for different needs
"Better suited" is based on documented features and pricing, not on a head-to-head test.
ChatGPT: better suited to
Zapier: better suited to
Make: better suited to
n8n: better suited to
Explore Talki further
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Talki FAQ
What is included in Talki's free Bootstrapper plan?
Free: 1 agent, 100 chats per month and the chat widget. Paid seats start at EUR 9 per seat per month. source (opens in a new tab)
Does Talki publish prices in USD?
No. The pricing section shows only EUR: Growth EUR 9 and Pro Max EUR 19 per seat per month. source (opens in a new tab)
How many AI resolutions are included in Talki plans?
Growth includes 500 AI resolutions per month and Pro Max 2,000, with AutoPilot AI listed on Pro Max. source (opens in a new tab)
Which channels can I connect to Talki?
Docs cover the web widget, email via forwarding or a Mailgun webhook, and Telegram bots; all create tickets in one inbox. source (opens in a new tab)
Does Talki have an API and webhooks?
Yes. The REST API manages tickets, messages and organizations, and webhooks signed with HMAC-SHA256 notify you of ticket events. source (opens in a new tab)
Sources and review methodology
Official sources and verification dates
- Talki pricing pricing · checked Oct 1, 2026 · plans, faq
- Talki homepage homepage · checked Oct 1, 2026
- Developer Documentation | Talki docs · checked Oct 1, 2026 · overview
Not verified: USD prices for Growth and Pro Max; Privacy policy (/privacy 404); Exact trial length (7 days on homepage vs 14 elsewhere); Whether Desktop app exists; Data retention and AI training use.
How we documented and maintain this page
Every fact about Talki above comes from the 3 official pages listed here, last compared on Oct 1, 2026; we have not run Talki ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 10, 2026; prices checked Oct 1, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error