AI Tool Atlas

Productivity & writingDocumented overviewLast checked Oct 1, 2026

Pluno: Pricing, Features & Best Use Cases

AI support agent for complex B2B tickets that deflects, drafts replies and escalates bugs with context.

Pluno homepage screenshot, productivity & writing AI tool

Our take: Pluno suits B2B support teams handling technical tickets who want AI to auto-resolve, draft replies and escalate bugs with context, priced by monthly ticket volume.

Main limitation: Prices shown in EUR, not USD

By the AI Tool Atlas editors. Based on the vendor's official documentation; we have not tested this product hands-on. What “documented overview” means

Is Pluno right for you?

Pluno suits B2B support teams handling technical tickets who want AI to auto-resolve, draft replies and escalate bugs with context, priced by monthly ticket volume. Based on the vendor's documentation, not on a hands-on test.

Best for: B2B SaaS support teams

Also a good fit for

  • Teams with technical, multi-step tickets

Consider another tool if prices shown in EUR, not USD

Or if

  • Base fee scales with ticket volume (example 850 EUR/mo)
  • Per-seat and per-resolution charges apply on top

Pluno pricing and usage limits

Prices checked Oct 1, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.

Pluno pricing page with plans and prices — screenshot of the productivity & writing AI tool, Oct 1, 2026
The official Pluno pricing page as we saw it. pluno.ai, captured Oct 1, 2026

Free access and trial conditions

Start free trial offered

Paid plans: what changes as you upgrade

Base plan (1,000 to 3,000 tickets per month) web

See official pricing source (opens in a new tab)

Monthly

For: Mid-volume support teams

Limits

  • Ticket volume tier 1,000 to 3,000 per month

Includes

  • Flat base fee by ticket volume
  • Knowledge base management
2 more
  • Ticket trends
  • Call summaries

Plus seats and resolutions web

See official pricing source (opens in a new tab)

Monthly

For: Teams adding copilot and deflection

Limits

  • Billed annually with 15% off

Includes

  • AI Copilot
  • Deflection AI
2 more
  • Escalation Copilot
  • AI tagging

Quality Assurance add-on web

See official pricing source (opens in a new tab)

Monthly

For: QA-focused teams

Includes

  • Scores 100% of conversations against custom QA criteria

Troubleshooting Agent add-on web

See official pricing source (opens in a new tab)

Monthly

For: Teams escalating bugs

Includes

  • Investigates code, logs and recordings for root cause

Enterprise web

Custom pricing source (opens in a new tab)

Custom

For: Larger organisations

Limits

  • Higher volume limits and tailored quotas

Includes

  • SSO and SAML
  • DPA and security review
1 more
  • Invoicing and custom billing

Usage caps, credits and extra costs

Per-seat and per-resolution charges plus paid add-ons; annual billing gives 15% off

Not stated

What is Pluno, and how does it work?

Pluno is an AI support agent aimed at B2B teams with technical tickets. It learns from past tickets and connected tools to answer inside the product, resolve tickets in a help desk, assist agents with a copilot and pass bugs to engineering with root-cause context. Modules include Deflection AI, AI Copilot, Escalation Copilot, call summaries, tagging, quality assurance and a troubleshooting agent, plus support for Discord and Telegram. The company is Unbrained GmbH.

Pluno homepage — screenshot of the productivity & writing AI tool, Oct 1, 2026
Pluno's official site: how the product presents itself. pluno.ai, captured Oct 1, 2026

What you provide and what you get back

How Pluno works: what you provide, where it runs and what you get backYOU PROVIDEYour inputPast tickets and help center cont…Live data from connected toolsIncoming support tickets and callsPRODUCTIVITY & WRITINGPlunoWebprice not publishedno free tieraccount requiredchecked Oct 1, 2026YOU GET BACKThe resultAuto-resolved ticketsSuggested repliesEscalation reports to Slack or Ji…input → Pluno → output · from the vendor's own pages, no hands-on test unless stated
What you give Pluno and what comes back, from its documentation

You provide

  • Past tickets and help center content
  • Live data from connected tools
  • Incoming support tickets and calls

You get back

  • Auto-resolved tickets
  • Suggested replies
  • Escalation reports to Slack or Jira

Where you can use it

Platforms
Web
Account
Required
Languages
50+ for Deflection AI source (opens in a new tab)
Channels
Email, web chat, WhatsApp, Discord, Telegram source (opens in a new tab)
Escalation
Slack and Jira source (opens in a new tab)
Billing
Annual with 15% off source (opens in a new tab)
Company
Unbrained GmbH source (opens in a new tab)

Best use cases for Pluno

Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.

Auto-resolve technical support tickets

Who
B2B support teams
You provide
Past tickets and help center
Expected result
Tickets closed by Deflection AI
Plan needed
Base plan plus per-resolution fee
Limitation
Pay per fully closed ticket source (opens in a new tab)

Suggest replies to support agents

Who
Support agents
You provide
New customer messages
Expected result
Suggested replies with references
Plan needed
Plus (per seat)
Limitation
49 EUR per seat per month source (opens in a new tab)

Escalate bugs to Slack or Jira with reports

Who
Support and engineering
You provide
Bug tickets
Expected result
Escalations with auto-generated reports and two-way sync
Plan needed
Base plan
Limitation
Needs Slack or Jira connected source (opens in a new tab)

Key features and their practical limits

Pluno homepage — screenshot of the productivity & writing AI tool, Oct 1, 2026
Feature overview on the official site. pluno.ai, captured Oct 1, 2026

Deflection AI

Resolves tickets from past tickets, help center and live data Reduces agent workload

Access: Charged per resolutionLimit: Pays only when ticket fully closed source (opens in a new tab)

AI Copilot suggested replies

Drafts replies with agent guidance, reasoning and references Faster, consistent answers

Access: Per seatLimit: Seat cost on top of base fee source (opens in a new tab)

Escalation Copilot for Slack and Jira

One-click escalations with custom reports and two-way sync Engineers get context

Access: Included in baseLimit: Requires Slack or Jira source (opens in a new tab)

AI tagging and field filling

Auto-categorizes conversations and fills ticket fields Cleaner data

Access: Included in baseLimit: Accuracy depends on setup source (opens in a new tab)

Pluno pros and cons

Reasons to choose Pluno

Check before paying for Pluno

How to use Pluno for deflecting and escalating technical support tickets

Set up Pluno

  1. Start a free trial from pluno.ai/pricing
  2. Connect your help desk and help center
  3. Let Pluno learn from past tickets

Example: deflecting and escalating technical support tickets

  1. Enable Deflection AI on a ticket queue
  2. Review suggested replies in AI Copilot
  3. Escalate a bug to Jira with the Escalation Copilot
  4. Check the resolution dashboard

Review and export the result

  1. Review resolved tickets for accuracy
  2. Compare per-resolution charges to expectations

Pluno API

Pluno pricing page with plans and prices — screenshot of the productivity & writing AI tool, Oct 1, 2026
Plan comparison on the official pricing page. pluno.ai, captured Oct 1, 2026

API access and separate billing

Pluno has no public API in its official documentation. Connects with external custom APIs to read and write data

Other tools to consider instead of Pluno

"Better suited" is based on documented features and pricing, not on a head-to-head test.

ChatGPT: better suited to

Claude: better suited to

Alternatives
AlternativeWhen to choose itPricingLimitation
ChatGPT——
Claude——

Explore Pluno further

Pluno pricing, plan by planEvery plan with USD prices, limits and what is free.Best Pluno alternativesTools for the same job, by need and starting price.Best AI writing and productivity toolsOur picks in this category, compared by price and free tiers.

Tools and guides near Pluno

Guides and comparisons

Pluno user reviews

No user reviews yet.

Used Pluno? Be the first to share your experience.

Write a review

Reviews are checked by a moderator before they appear. Your email is never published. Plain text only.

Your rating (required)

Show what you made or what went wrong. Images are published only if the review is approved; location data is removed.

    Pluno FAQ

    Does Pluno list USD prices?

    No, the pricing page shows euros only, e.g. 850 EUR per month for 1,000 to 3,000 tickets. source (opens in a new tab)

    How is Deflection AI charged?

    Per resolution (0.90 EUR shown); you pay only when Pluno fully closes the ticket. source (opens in a new tab)

    What do seats cost?

    49 EUR per seat per month for AI Copilot. source (opens in a new tab)

    Is there a trial?

    Yes, the page offers Start free trial. source (opens in a new tab)

    Which add-ons exist?

    Quality Assurance at 35 EUR per agent per month and Troubleshooting Agent at 99 EUR per month. source (opens in a new tab)

    Sources and review methodology

    Official sources and verification dates

    Not verified: USD prices; Data retention and training policy; Ticket volume tiers other than 1,000-3,000; Page not available: https://pluno.ai/privacy; Page not available: https://pluno.ai/docs.

    How we documented and maintain this page

    Every fact about Pluno above comes from the 2 official pages listed here, last compared on Oct 1, 2026; we have not run Pluno ourselves, so it has no editorial score. How we check and re-check pages.

    Article updated Oct 10, 2026; prices checked Oct 1, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error