Productivity & writing · pricing
Pluno suits B2B support teams handling technical tickets who want AI to auto-resolve, draft replies and escalate bugs with context, priced by monthly ticket volume.
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Pluno prices in euros only; USD is not available. The base plan is a flat fee tied to ticket volume, shown as 850 EUR per month for 1,000 to 3,000 tickets per month, and it covers knowledge base management, ticket trends and call summaries. On top of that, the Plus layer charges 49 EUR per seat per month for AI Copilot and 0.90 EUR per resolution for Deflection AI, with 15% off when billed annually.
Two paid add-ons exist: Quality Assurance at 35 EUR per agent per month, which scores 100% of conversations against custom criteria, and the Troubleshooting Agent at 99 EUR per month with 4,000 credits (about 50 investigations). Enterprise is custom-priced with SSO and SAML, a DPA and security review, and invoicing. A free trial is offered. Prices checked on 2026-10-01.
| Plan | Price | Billing | Who it is for | Key limits | API |
|---|---|---|---|---|---|
| Base plan (1,000 to 3,000 tickets per month) web |
See official pricing | Monthly | Mid-volume support teams | Ticket volume tier 1,000 to 3,000 per month | Not stated |
| Plus seats and resolutions web |
See official pricing | Monthly | Teams adding copilot and deflection | Billed annually with 15% off | Not stated |
| Quality Assurance add-on web |
See official pricing | Monthly | QA-focused teams | Not stated | Not stated |
| Troubleshooting Agent add-on web |
See official pricing | Monthly | Teams escalating bugs | Not stated | Not stated |
| Enterprise web |
Custom pricing | Custom | Larger organisations | Higher volume limits and tailored quotas | Not stated |
| If you | Pick | Why |
|---|---|---|
| your B2B support team handles 1,000 to 3,000 tickets a month | Base plan, 850 EUR per month | A flat fee by ticket volume with knowledge base management, ticket trends and call summaries. |
| you want copilot drafting and ticket deflection | Plus, 49 EUR per seat per month and 0.90 EUR per resolution | Adds AI Copilot, Deflection AI, Escalation Copilot and AI tagging, with 15% off on annual billing. |
| you want every conversation scored for quality | Quality Assurance add-on, 35 EUR per agent per month | Scores 100% of conversations against your own QA criteria. |
| engineers lose time on bug escalations | Troubleshooting Agent add-on, 99 EUR per month | Investigates code, logs and recordings for root cause; 4,000 credits cover about 50 investigations. |
| you need SSO, a DPA and custom billing | Enterprise (custom) | Higher volume limits, tailored quotas, SSO and SAML, and invoicing. |
The vendor does not describe a free tier on the pages we read.
Start free trial offered
Per-seat and per-resolution charges plus paid add-ons; annual billing gives 15% off
Not stated
Prices checked Oct 1, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Start free trial offered
See official pricing source (opens in a new tab)
Monthly
For: Mid-volume support teams
Limits
Includes
See official pricing source (opens in a new tab)
Monthly
For: Teams adding copilot and deflection
Limits
Includes
See official pricing source (opens in a new tab)
Monthly
For: QA-focused teams
Includes
See official pricing source (opens in a new tab)
Monthly
For: Teams escalating bugs
Includes
Custom pricing source (opens in a new tab)
Custom
For: Larger organisations
Limits
Includes
Per-seat and per-resolution charges plus paid add-ons; annual billing gives 15% off
Not stated
No, the pricing page shows euros only, e.g. 850 EUR per month for 1,000 to 3,000 tickets. source (opens in a new tab)
49 EUR per seat per month for AI Copilot. source (opens in a new tab)
Yes, the page offers Start free trial. source (opens in a new tab)
Euros. Prices are shown in EUR and USD is not available.
850 EUR per month for 1,000 to 3,000 tickets per month, and the fee scales with ticket volume.
0.90 EUR per resolution, alongside 49 EUR per seat per month for AI Copilot.
Yes, a start free trial is offered.
The Plus layer is billed annually with 15% off.
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