PaperChat: Pricing, Features & Best Use Cases

Our take: Choose Paperchat if you run an online store (Shopify, WooCommerce or WordPress) and want an AI support agent that looks up live orders and products and hands over to a human, with a 7-day free trial.

Main limitation: Plans are capped by message credits and knowledge-base size (25-60 MB), and there is no permanent free plan.

By the AI Tool Atlas editors. Based on the vendor's official documentation; we have not tested this product hands-on. What “documented overview” means

Who PaperChat fits

Choose Paperchat if you run an online store (Shopify, WooCommerce or WordPress) and want an AI support agent that looks up live orders and products and hands over to a human, with a 7-day free trial. Based on the vendor's documentation, not on a hands-on test.

Best for: Online stores

Also a good fit for

Small support teams

Consider another tool if no permanent free plan

Or if

Message-credit limits per plan
Basic plan keeps branding

PaperChat pricing and usage limits

Prices checked Oct 1, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.

The official PaperChat pricing page as we saw it. paperchat.co, captured Oct 2, 2026

Free access and trial conditions

Alpha plan is free (3 spots left, by application); no permanent free plan otherwise

7-day free trial on every plan; cancel before it ends and you are not charged

Paid plans: what changes as you upgrade

Basic Web

$35/mo source (opens in a new tab)

Month

Yearly billing shows -20%; exact annual amount not shown in text

For: Small stores

Limits

4,000 message credits (~1000+ conversations)
1 AI chatbot

1 more

25 MB knowledge base

Includes

3 team members
Human handover

2 more

MCP servers: Stripe, Zapier, HubSpot, ClickUp and more
Branding not removable

Pro Web

$99/mo source (opens in a new tab)

Month

Yearly billing shows -20%; exact annual amount not shown in text

For: Growing stores

Limits

10,000 message credits (~2500+ conversations)
3 AI chatbots

1 more

40 MB knowledge base

Includes

4 team members
Remove branding

2 more

Lead collection
Analytics and reporting

Enterprise Web

$399/mo source (opens in a new tab)

Month

Yearly billing shows -20%; exact annual amount not shown in text

For: High-volume stores

Limits

40,000 message credits (~10000+ conversations)
5 AI chatbots

1 more

60 MB knowledge base

Includes

5 team members
Remove branding

2 more

Human handover
Analytics and reporting

Alpha Web

Free source (opens in a new tab)

Unknown

For: Early testers

Limits

3 spots left; apply

Includes

Everything in Basic

Lifetime Web

$699 one-time source (opens in a new tab)

One-time

For: Buyers who prefer a one-time payment

Includes

Everything in Basic

Usage caps, credits and extra costs

Not stated

What is PaperChat, and how does it work?

PaperChat trains a support chatbot on a store's website, files and docs, then answers customers on the website, Telegram, Instagram and Messenger. It can look up live product and order details and capture leads. When a person is needed, the conversation is handed to the team in the same thread. Shopify, WooCommerce and WordPress actions are included.

PaperChat's official site: how the product presents itself. paperchat.co, captured Oct 2, 2026

What you provide and what you get back

What you give PaperChat and what comes back, from its documentation

You provide

Website URL, PDFs, docs, sitemaps and raw text
Customer questions on web, Telegram, Instagram, Messenger

You get back

Chat answers using live store data
Captured leads with transcripts
Handover to a human in the same thread

Where you can use it

Platforms: Web
Account: Required
Channels: Website, Telegram, Instagram, Messenger
Languages: Over 58
Commerce actions: Shopify, WooCommerce, WordPress included
Knowledge sources: Website, PDFs, docs, sitemaps, text
Roles: 3 to 5 team members by plan

Best use cases for PaperChat

Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.

Order-status questions

Who: Online store owners
You provide: Customer asks about an order number
Expected result: Agent looks up the order and reads back status
Plan needed: Any paid plan
Limitation: Needs store integration connected source (opens in a new tab)

Product and stock lookups

Who: Shopify and WooCommerce merchants
You provide: Question about size, price or stock
Expected result: Answer from the live catalogue
Plan needed: Any paid plan
Limitation: Limited by message credits source (opens in a new tab)

Policy and returns answers

Who: Support teams
You provide: Policy or returns question
Expected result: Answer from your own policy pages
Plan needed: Any paid plan
Limitation: Answers are only as good as the training content source (opens in a new tab)

What PaperChat does, and where it stops

Feature overview on the official site. paperchat.co, captured Oct 2, 2026

Trains on website, PDFs, docs, sitemaps, text

Trains the agent on your website, PDFs, docs, sitemaps and text Answers come from your own content

Access: All plansLimit: Knowledge base is 25 MB on Basic, 40 MB Pro, 60 MB Enterprise source (opens in a new tab)

Human handover

Hands the conversation to your team in the same thread Keeps context when a person is needed

Access: All plansLimit: Needs your team to monitor the inbox source (opens in a new tab)

Lead collection

Collects names, emails and phones as leads with the transcript Captures leads before visitors leave

Access: All plansLimit: Uses message credits source (opens in a new tab)

58+ languages

Replies in over 58 languages Serves customers in their own language

Access: All plansLimit: Quality per language not documented source (opens in a new tab)

PaperChat pros and cons

Reasons to choose PaperChat

7-day free trial on every plan You can test the full product before paying documented source (opens in a new tab)
Human handover in the same thread Customers do not have to repeat themselves documented source (opens in a new tab)
Supports multiple messaging channels One agent covers several customer channels documented source (opens in a new tab)

Check before paying for PaperChat

No permanent free plan You must pay or be accepted into Alpha after 7 days documented source (opens in a new tab)
Message-credit limits per plan Busy stores can exhaust credits documented source (opens in a new tab)
Basic plan keeps branding Basic shows Paperchat branding documented source (opens in a new tab)
Knowledge base capped at 25-60 MB Large knowledge bases may not fit documented source (opens in a new tab)

How to use PaperChat for answering store customer questions with an AI agent

Set up PaperChat

Start the 7-day free trial
Paste your website address so Paperchat reads your pages
Switch on Shopify, WooCommerce or WordPress actions
Add the one-line script to your site and connect Telegram, Instagram or Messenger if wanted

Example: answering store customer questions with an AI agent

Ask the agent where order #1042 is
Ask whether a product is in stock in a size
Ask about the return policy
Ask for a human to test handover

Review and export the result

Confirm answers match your pages and live store data
Check the transcripts and leads list in the dashboard

Privacy, data use and commercial rights

Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.

How your inputs and outputs are handled

Collects questions, AI responses, conversation history and preferences

Policy lists training and enhancing AI models with safeguards; says OpenAI may use data to improve its models

Kept as long as necessary; deleted or anonymized when no longer needed

Controls for business users

Encryption in transit and at rest
Access controls
Data export and deletion rights

Policies: paperchat.co/privacy

PaperChat alternatives by need

"Better suited" is based on documented features and pricing, not on a head-to-head test.

ChatGPT: better suited to

Zapier: better suited to

Alternatives
Alternative	When to choose it	Pricing	Limitation
ChatGPT		—	—	Compare
Zapier		—	—

Explore PaperChat further

PaperChat pricing, plan by planEvery plan with USD prices, limits and what is free.Best PaperChat alternativesTools for the same job, by need and starting price.Best AI chatbot toolsOur picks in this category, compared by price and free tiers.

Tools and guides near PaperChat

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Guides and comparisons

PaperChat user reviews

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PaperChat FAQ

Does Paperchat have a free trial?

Yes, every plan starts with a 7-day free trial; cancel before it ends and you are not charged. source (opens in a new tab)

How much does Paperchat cost?

Basic is $35/month, Pro $99/month, Enterprise $399/month; yearly billing is shown as 20% off and a $699 lifetime option is listed. source (opens in a new tab)

Which channels does it support?

Your website widget, Telegram, Instagram and Messenger. source (opens in a new tab)

Can it hand over to a person?

Yes, the conversation moves to your inbox and the customer keeps the same thread. source (opens in a new tab)

Who processes my data?

The privacy policy says the service is powered by OpenAI and messages may be processed by OpenAI. source (opens in a new tab)

Sources and review methodology

Official sources and verification dates

Paperchat homepage homepage · checked Oct 1, 2026
Paperchat pricing pricing · checked Oct 1, 2026
Paperchat privacy policy policy · checked Oct 1, 2026

Not verified: API availability; Yearly price amounts; Taxes; Country availability; Answers to pricing page FAQ questions.

How we documented and maintain this page

Every fact about PaperChat above comes from the 3 official pages listed here, last compared on Oct 1, 2026; we have not run PaperChat ourselves, so it has no editorial score. How we check and re-check pages.

Article updated Oct 2, 2026; prices checked Oct 1, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error