Free Web
Free source (opens in a new tab)
Month
For: Trying live chat
Limits
- 30 active threads per month
- 3 team seats
Includes
- Customizable live chat widget
- Core Help Center essentials
2 more
- Slack integration
- Basic support
Productivity & writingDocumented overviewLast checked Oct 2, 2026
Helploom: Pricing, Features & Best Use Cases
Customer support software with live chat, help center and an optional AI agent.
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Our take: Helploom suits small teams that want live chat and a help center without per-agent pricing, with an optional AI agent on the $59 Plus plan.
Main limitation: AI agent features require the Plus plan at $59 per month with 5,000 AI messages.
Who should use Helploom
Helploom suits small teams that want live chat and a help center without per-agent pricing, with an optional AI agent on the $59 Plus plan. Based on the vendor's documentation, not on a hands-on test.
Best for: Small businesses
Also a good fit for
- Startups
Consider another tool if entry paid plan from $29/m
Or if
- AI agent is a separate $59/m
- Billing period labeled /m only
Helploom pricing and usage limits
Prices checked Oct 2, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
Free plan, no credit card required.
Paid plans: what changes as you upgrade
Base Web
$29/mo source (opens in a new tab)
Month
Pricing page has a Monthly/Yearly toggle; yearly prices not shown in fetched text.
For: Growing support teams
Limits
- Unlimited threads
- Unlimited team members
Includes
- Advanced Help Center with no content limits
- Custom email domain
1 more
- Priority support
Plus Web
$59/mo source (opens in a new tab)
Month
Same Monthly/Yearly toggle; yearly price not shown.
For: Teams automating answers with AI
Limits
- 5,000 AI messages per month
- 250 MB knowledge base
Includes
- AI Auto-Pilot trained on your data
- Everything in Base
1 more
- Priority support
Usage caps, credits and extra costs
Pricing FAQ asks what happens when AI message credits run out; the answer is not in the fetched text.
Pricing FAQ asks if VAT is included; the answer is not in the fetched text.
What is Helploom, and how does it work?
Helploom is customer support software combining live chat, a shared inbox and a help center. Its site advertises unlimited agents and unlimited live chat. A free start is offered, with an unlimited-support plan at $29/m and an AI agent at $59/m according to the site.
What you provide and what you get back
You provide
- Customer chat messages
- Knowledge base links, text, Q&A and PDFs
- Help center articles
You get back
- Live chat replies
- AI agent answers in 50+ languages
- Searchable help center articles
Where you can use it
- Platforms
- Web
- Account
- Required
- Channels
- Website live chat, email follow-up
- AI agent
- 50+ languages, custom instructions, 24/7
- Knowledge sources
- Links, text, Q&A, PDFs, Docs, website
- Integrations
- Slack
Where Helploom is most useful
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Website live chat
- Who
- Small businesses adding chat to a site
- You provide
- A copy-pasted script snippet
- Expected result
- A live chat widget on the website with a shared inbox
- Plan needed
- Free or Base
- Limitation
- Free is 30 active threads per month source (opens in a new tab)
Shared support inbox
- Who
- Teams sharing one support queue
- You provide
- Incoming customer conversations
- Expected result
- All conversations handled in one shared inbox by unlimited teammates
- Plan needed
- Base
- Limitation
- Free has 3 team seats source (opens in a new tab)
Self-serve help center
- Who
- Startups publishing self-serve answers
- You provide
- Articles organized into collections
- Expected result
- A branded searchable help center with a sitemap
- Plan needed
- Free essentials or Base
- Limitation
- Content limits apply until Base source (opens in a new tab)
Key features and their practical limits
Unlimited live chat
Embeds a customizable chat widget on any website through a short copy-paste script. Lets visitors reach you without leaving the page.
Unlimited agents
Lets any number of teammates reply to conversations from a single shared inbox. Avoids per-seat costs as the team grows.
Help center with collections
Hosts articles grouped into collections with instant search, view tracking and a generated sitemap.xml. Reduces repeat questions by letting customers self-serve.
Email follow-up notifications
Emails the customer a follow-up when they leave the chat and notifies you of each new request. Keeps conversations alive after the visitor closes the tab.
Helploom pros and cons
Reasons to choose Helploom
- Free start available You can test the widget before paying. documented source (opens in a new tab)
- Unlimited agents stated Cost does not rise as you add support staff. documented source (opens in a new tab)
- Help center included Self-serve articles come bundled with chat. documented source (opens in a new tab)
Check before paying for Helploom
- Entry paid plan from $29/m Growing teams must pay to remove thread and seat caps. documented source (opens in a new tab)
- AI agent is a separate $59/m AI automation costs double the Base price. documented source (opens in a new tab)
- Billing period labeled /m only Check the checkout screen to confirm the billing period. documented source (opens in a new tab)
- Web only confirmed No mobile or desktop apps are documented. documented source (opens in a new tab)
How to use Helploom for adding live chat to a website
Set up Helploom
- Create a Helploom account on the free plan
- Copy the install script from the dashboard
- Paste the script into your website's HTML
Example: adding live chat to a website
- Open the dashboard and send a test message from the widget
- Reply from the shared inbox
- Publish a help center article in a collection
Review and export the result
- Confirm the widget loads on your live pages
- Confirm a test conversation appears in the inbox
Helploom API
API access and separate billing
Helploom has no public API in its official documentation. Homepage shows a JavaScript identify call to pass logged-in user details; no full API docs found.
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Policy lists collected data such as contact, billing and device information; it states some customers use Helploom as a processor.
Policies: helploom.com/privacy
Best Helploom alternatives for different needs
"Better suited" is based on documented features and pricing, not on a head-to-head test.
Microsoft Copilot: better suited to general AI assistant
Zapier: better suited to workflow automation
| Alternative | When to choose it | Pricing | Limitation | |
|---|---|---|---|---|
| Microsoft Copilot | You want a general assistant rather than a support desk | See vendor page | Not a customer support inbox | |
| Zapier | You need to connect support events to other apps | See vendor page | Not a chat or help center product | Compare |
Explore Helploom further
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Helploom FAQ
How many team seats does the Helploom Free plan include?
Three team seats, plus 30 active threads per month. source (opens in a new tab)
How many AI messages does Helploom Plus include?
5,000 AI messages per month and a 250 MB knowledge base for $59 per month. source (opens in a new tab)
How does the Helploom chat widget get installed?
By pasting a short script into the site; the homepage says setup takes under a minute and the widget is 0.5 KB. source (opens in a new tab)
Which languages does the Helploom AI agent answer in?
It serves in 50+ languages, replying in the customer's language, and hands off to a human when it finds no answer. source (opens in a new tab)
Who operates Helploom?
Mailshake, LLC doing business as Helploom, based in Austin, Texas, per the privacy policy. source (opens in a new tab)
Sources and review methodology
Official sources and verification dates
- Helploom home homepage · checked Oct 2, 2026
- Helploom pricing pricing · checked Oct 2, 2026
- Privacy Policy | Helploom policy · checked Oct 2, 2026
Not verified: Yearly prices not visible in fetched text; Privacy policy text truncated: training use, retention, commercial terms not verified; No docs page (404), no API docs; Pricing FAQ answers not included in fetched text.
How we documented and maintain this page
Every fact about Helploom above comes from the 3 official pages listed here, last compared on Oct 2, 2026; we have not run Helploom ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 2, 2026; prices checked Oct 2, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error