Hiver: Pricing, Features & Best Use Cases

Our take: Choose Hiver Omni if your support team wants a shared inbox and ticketing platform with AI agents and copilot across email, chat, Slack and voice, with a 7-day free trial and per-user plans from $25.

Main limitation: Pricing is per user, voice costs extra as an add-on, and SLAs, portal and API need Pro while AI QA and SSO/HIPAA need Elite.

By the AI Tool Atlas editors. Based on the vendor's official documentation; we have not tested this product hands-on. What “documented overview” means

Who should use Hiver

Choose Hiver Omni if your support team wants a shared inbox and ticketing platform with AI agents and copilot across email, chat, Slack and voice, with a 7-day free trial and per-user plans from $25. Based on the vendor's documentation, not on a hands-on test.

Best for: Customer support teams

Also a good fit for

Teams working in Gmail or Slack

Consider another tool if billed per user

Or if

Voice costs extra as an add-on
SLAs, portal and API require Pro or higher

Hiver in the news

Headlines from US outlets, selected automatically — not endorsements. Updated Oct 2, 2026

Beyond Chatbots, How AI Is Transforming Customer ServiceForbes · May 5, 2026 (opens in a new tab)

Hiver pricing and usage limits

Prices checked Oct 2, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.

The official Hiver pricing page as we saw it. hiverhq.com, captured Oct 2, 2026

Free access and trial conditions

None; 7-day trial.

7-day free trial on the Elite plan, no card needed.

Paid plans: what changes as you upgrade

Growth web

See official pricing source (opens in a new tab)

Month

Pricing page shows two toggle prices without clear monthly/annual labels (e.g. $25/$35); exact monthly price not confirmed. Annual/monthly mapping of $25/$35 inferred from toggle order

For: Small teams

Limits

Plans start at 2 seats

Includes

AI Agents and Copilot
Shared inbox and ticketing

2 more

24/7 support
Rule-based automations

Pro web

See official pricing source (opens in a new tab)

Month

Pricing page shows two toggle prices without clear monthly/annual labels (e.g. $25/$35); exact monthly price not confirmed. Annual/monthly mapping inferred

For: Teams transforming support

Limits

Plans start at 2 seats

Includes

Customer portal
SLAs and CSAT

2 more

Slack channels
API access

API included

Elite web

See official pricing source (opens in a new tab)

Month

Pricing page shows two toggle prices without clear monthly/annual labels (e.g. $25/$35); exact monthly price not confirmed. Annual/monthly mapping inferred

For: Larger or regulated teams

Limits

Plans start at 2 seats

Includes

AI QA and Insights
Skill-based routing

1 more

SSO, HIPAA, custom roles

API included

Voice add-on web

See official pricing source (opens in a new tab)

Month

Pricing page shows two toggle prices without clear monthly/annual labels (e.g. $25/$35); exact monthly price not confirmed.

For: Teams taking calls

Limits

1,000 minutes per voice seat per month pooled
Extra usage $0.03 per minute

Includes

Call recordings and transcripts
AI call summaries

Usage caps, credits and extra costs

Voice seat $30/mo plus $0.03/min beyond pooled minutes.

Not stated.

What is Hiver, and how does it work?

Hiver is a customer service platform that combines shared inboxes and ticketing with AI agents, an AI copilot and analytics across email, live chat, Slack and voice. It offers separate Hiver Omni and Hiver-in-Gmail pricing tabs. The pricing page lists per-user plans (Growth, Pro, Elite) with a free trial, and API access is listed on the Pro plan.

Hiver's official site: how the product presents itself. hiverhq.com, captured Oct 2, 2026

What you provide and what you get back

What you give Hiver and what comes back, from its documentation

You provide

Customer emails, chats, Slack and calls
Help articles and past conversations
Skills and rules

You get back

Replies and resolved requests
Tickets with history
Analytics and QA scores

Where you can use it

Platforms: Web, API
Account: Required

What people use Hiver for

Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.

Shared support inbox for teams

Who: Support teams
You provide: Shared mailbox
Expected result: Tracked tickets with owners
Plan needed: Growth
Limitation: Per-user billing source (opens in a new tab)

AI-resolved customer requests

Who: Support managers
You provide: Customer requests
Expected result: AI-resolved routine requests
Plan needed: Any plan
Limitation: AI actions need approval for sensitive steps source (opens in a new tab)

Slack-based customer support

Who: Slack-first teams
You provide: Slack channel messages
Expected result: Customer support in Slack
Plan needed: Pro
Limitation: Pro required source (opens in a new tab)

Hiver features and their limits

Feature overview on the official site. hiverhq.com, captured Oct 2, 2026

AI Agents and AI Copilot

AI agents resolve and act across tools Less manual work

Access: All plansLimit: Human approval for sensitive actions source (opens in a new tab)

Shared inbox and ticketing

AI copilot drafts replies Faster answers

Access: All plansLimit: Needs review source (opens in a new tab)

Omnichannel email, chat, Slack, voice

Email, chat, Slack, voice in one place Unified view

Access: Plan-dependentLimit: Voice is an add-on source (opens in a new tab)

Rule-based automations

Rule-based automations Cuts repetitive work

Access: All plansLimit: Rules must be maintained source (opens in a new tab)

Hiver: strengths and limits

Reasons to choose Hiver

Free trial offered No card needed documented source (opens in a new tab)
Three tiers with published per-user prices Easy budgeting documented source (opens in a new tab)
API access on Pro plan Fits existing stack documented source (opens in a new tab)
Voice is available as an add-on Pay only if used documented source (opens in a new tab)

Check before paying for Hiver

Billed per user Seat-based documented source (opens in a new tab)
Voice costs extra as an add-on Total higher with voice documented source (opens in a new tab)
SLAs, portal and API require Pro or higher Pro or Elite for portal, SSO documented source (opens in a new tab)
AI QA and SSO/HIPAA require Elite Starts at 2 seats documented source (opens in a new tab)

How to use Hiver for running a shared support inbox with AI

Set up Hiver

Open hiverhq.com and start the free trial
Connect your support email
Add help articles and past conversations for the AI agent
Invite your team

Example: running a shared support inbox with AI

Route support@ into the shared inbox
Let the AI agent handle simple requests
Use AI Copilot to draft a reply
Review analytics

Review and export the result

Review AI-resolved tickets for accuracy
Check SLA and CSAT reports (Pro)

Hiver API

Plan comparison on the official pricing page. hiverhq.com, captured Oct 2, 2026

API access and separate billing

An API is available, billing not documented. API access listed from Pro.

Privacy, data use and commercial rights

Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.

How your inputs and outputs are handled

Commercial use and plan restrictions

SSO and HIPAA handling on Elite.

Controls for business users

SOC 2 Type II, ISO 27001, GDPR, CCPA, HIPAA (vendor claim)
SSO (Elite)

Policies: hiverhq.com/privacy

Best Hiver alternatives for different needs

"Better suited" is based on documented features and pricing, not on a head-to-head test.

Zapier: better suited to

Microsoft Copilot: better suited to

Alternatives
Alternative	When to choose it	Pricing	Limitation
Zapier		—	—	Compare
Microsoft Copilot		—	—

Explore Hiver further

Hiver pricing, plan by planEvery plan with USD prices, limits and what is free.Best Hiver alternativesTools for the same job, by need and starting price.Best AI writing and productivity toolsOur picks in this category, compared by price and free tiers.

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Hiver FAQ

How much does Hiver Omni cost?

Growth $25-$35, Pro $55-$65 and Elite $85-$95 per user per month depending on annual or monthly billing. source (opens in a new tab)

Is there a free trial?

Yes, 7 days of Elite with no credit card. source (opens in a new tab)

How much is voice?

$30 per voice seat per month with 1,000 pooled minutes, then $0.03 per minute. source (opens in a new tab)

Is Hiver compliant?

The vendor says GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA. source (opens in a new tab)

Can I migrate from another help desk?

Yes, migration help is offered at no extra cost. source (opens in a new tab)

Sources and review methodology

Official sources and verification dates

Hiver: Agentic Omnichannel Customer Service Platform homepage · checked Oct 2, 2026
Hiver Omni Pricing | Omnichannel Support, One Platform homepage · checked Oct 2, 2026
Hiver privacy policy policy · checked Oct 2, 2026

Not verified: Which toggle price is annual versus monthly (inferred); Hiver in Gmail pricing; Training use of data; Retention periods; Exact monthly vs annual mapping of the pricing toggle.

How we documented and maintain this page

Every fact about Hiver above comes from the 3 official pages listed here, last compared on Oct 2, 2026; we have not run Hiver ourselves, so it has no editorial score. How we check and re-check pages.

Article updated Oct 2, 2026; prices checked Oct 2, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error