Free Web
Free source (opens in a new tab)
Month
For: Trying live chat
Limits
- 30 active threads per month
- 3 team seats
Includes
- Customizable live chat widget
- Core Help Center essentials
2 more
- Slack integration
- Basic support
Productivity & writing · pricing
Helploom pricing in 2026: Free, Base and Plus explained
Helploom suits small teams that want live chat and a help center without per-agent pricing, with an optional AI agent on the $59 Plus plan.
- Starting price
- $29/mo (Base)
- Free option
- Yes
- Plans
- 3
- Prices checked
- Oct 2, 2026
Helploom plans and what they include
Helploom has a Free plan (no credit card required) with 30 active threads per month and 3 team seats. Base is $29 per month with unlimited threads and team members. Plus is $59 per month and adds the AI agent: 5,000 AI messages per month and a 250 MB knowledge base.
The pricing page has a Monthly/Yearly toggle, but yearly prices were not shown in the text we fetched. Prices checked on 2026-10-02.
Helploom plans compared
| Plan | Price | Billing | Who it is for | Key limits | API |
|---|---|---|---|---|---|
| Free Web |
Free | Monthly | Trying live chat | 30 active threads per month; 3 team seats | Not stated |
| Base Web |
$29/mo | Monthly | Growing support teams | Unlimited threads; Unlimited team members | Not stated |
| Plus Web |
$59/mo | Monthly | Teams automating answers with AI | 5,000 AI messages per month; 250 MB knowledge base | Not stated |
Which Helploom plan to pick
| If you | Pick | Why |
|---|---|---|
| you are trying live chat | Free | 30 active threads per month, 3 team seats, customizable live chat widget, core Help Center essentials, Slack integration. |
| your support team is growing | Base, $29/mo | Unlimited threads and team members, advanced Help Center with no content limits, custom email domain, priority support. |
| you want AI to answer questions | Plus, $59/mo | 5,000 AI messages per month, 250 MB knowledge base and AI Auto-Pilot trained on your data, plus everything in Base. |
What is free, what costs extra
Free access and trial
Free plan, no credit card required.
Extra costs and taxes
Pricing FAQ asks what happens when AI message credits run out; the answer is not in the fetched text.
Pricing FAQ asks if VAT is included; the answer is not in the fetched text.
Costs that are easy to miss
- The AI agent requires Plus at $59 per month, double the Base price.
- What happens when AI message credits run out is not in our fetched text.
- Whether VAT is included is not stated in our fetched text.
- The billing period is labeled /m only; confirm at checkout.
Helploom pricing and usage limits
Prices checked Oct 2, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
Free plan, no credit card required.
Paid plans: what changes as you upgrade
Base Web
$29/mo source (opens in a new tab)
Month
Pricing page has a Monthly/Yearly toggle; yearly prices not shown in fetched text.
For: Growing support teams
Limits
- Unlimited threads
- Unlimited team members
Includes
- Advanced Help Center with no content limits
- Custom email domain
1 more
- Priority support
Plus Web
$59/mo source (opens in a new tab)
Month
Same Monthly/Yearly toggle; yearly price not shown.
For: Teams automating answers with AI
Limits
- 5,000 AI messages per month
- 250 MB knowledge base
Includes
- AI Auto-Pilot trained on your data
- Everything in Base
1 more
- Priority support
Usage caps, credits and extra costs
Pricing FAQ asks what happens when AI message credits run out; the answer is not in the fetched text.
Pricing FAQ asks if VAT is included; the answer is not in the fetched text.
How much Helploom costs per year
At the listed prices, a single user pays between $348 and $708 a year on the fixed-price plans, or nothing on the free tier within its limits. Annual billing discounts, taxes and usage-based extras are listed per plan above where the vendor publishes them.
Helploom FAQ
How many team seats does the Helploom Free plan include?
Three team seats, plus 30 active threads per month. source (opens in a new tab)
How many AI messages does Helploom Plus include?
5,000 AI messages per month and a 250 MB knowledge base for $59 per month. source (opens in a new tab)
Is Helploom free?
Yes. Free has 30 active threads per month and 3 team seats, with no credit card required.
How much does Helploom cost?
Base is $29 per month and Plus is $59 per month.
Which Helploom plan includes the AI agent?
Plus, with 5,000 AI messages per month and a 250 MB knowledge base.
Does Helploom offer yearly pricing?
There is a Monthly/Yearly toggle, but yearly prices were not shown in the text we fetched.
More about Helploom
- Full Helploom guide: features, use cases, how-to and sources.
- Helploom alternatives with their prices.
- Best productivity & writing tools compared by price.
- LLM API token cost calculator if you pay per token instead of per seat.