Basic web
See official pricing source (opens in a new tab)
Month
Annual billing saves 20%
For: Small teams
Limits
- Priced by seat count (1 to 20) and email volume (up to 200,000)
Includes
- Live chat, shared inbox
- Free trial
Productivity & writingDocumented overviewLast checked Sep 29, 2026
HelpCrunch: Pricing, Features & Best Use Cases
Customer communication platform with live chat, shared inbox, AI chatbot, knowledge base, email marketing and popups.
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Our take: HelpCrunch suits small and mid-size businesses that want live chat, a shared inbox and an AI chatbot in one tool and can configure plan size with the pricing sliders.
Main limitation: Base plan prices are set by sliders and were not visible, and AI conversations beyond the plan's free limit are paid extensions from $29 per month per 100.
Is HelpCrunch right for you?
HelpCrunch suits small and mid-size businesses that want live chat, a shared inbox and an AI chatbot in one tool and can configure plan size with the pricing sliders. Based on the vendor's documentation, not on a hands-on test.
Best for: Small and mid-size support teams
Also a good fit for
- SaaS and e-commerce sites
- Teams migrating from Intercom or Zendesk
Consider another tool if aI conversations beyond the free limit are paid extensions
Or if
- Pricing is configured through sliders, so plan prices are not fixed on the page
- Account required
HelpCrunch pricing and usage limits
Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
No free plan; free trial offered.
Free trial, length not stated on fetched pages.
Paid plans: what changes as you upgrade
Pro web
See official pricing source (opens in a new tab)
Month
Annual billing saves 20%
For: Teams needing AI agents
Limits
- Priced by seat count and email volume (5,000 to 1,000,000)
- Includes a free monthly AI conversation limit
Includes
- AI agents
- Free trial
Unlimited web
See official pricing source (opens in a new tab)
Month
For: Larger teams
Limits
- Unlimited team members
- 50,000 emails
Includes
- All Pro capabilities per page listing
AI conversations extension web
$29 source (opens in a new tab)
Month
Currency not labeled on the page; assumed USD from the seed
For: Heavy chatbot traffic
Limits
- 100 for $29, 500 for $125, 1,000 for $200
- Billed monthly; 20% less annually
Includes
- Added on top of free monthly limit
Usage caps, credits and extra costs
AI conversations and AI data source extensions are paid add-ons.
Not stated.
What is HelpCrunch, and how does it work?
HelpCrunch is a customer service platform combining live chat, a shared inbox, a chatbot with AI agents, a knowledge base, email campaigns and popups. It collects chat, email and messenger conversations in one dashboard. Developers get a JavaScript API, REST API, webhooks and iOS, Android and React Native SDKs. AI usage is metered by monthly conversations and data sources.
What you provide and what you get back
You provide
- Visitor messages from the chat widget and mobile SDK
- Help articles and custom answers for AI training
- Email lists for campaigns
You get back
- AI chatbot answers and qualified leads
- Shared inbox replies across channels
- Help center articles and email campaigns
Where you can use it
- Platforms
- Web, Mobile, API
- Account
- Required
- SDKs
- iOS, Android, React Native
- APIs
- JavaScript API, REST API, webhooks
- Channels
- Live chat, email, shared inbox
- Email volume tiers
- Up to 200,000 (Basic) / 1,000,000 (Pro)
- AI add-ons
- Conversations and data sources
Where HelpCrunch is most useful
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Live chat support
- Who
- Support teams
- You provide
- Visitors writing in via the site widget
- Expected result
- Agent replies in a shared inbox
- Plan needed
- Basic or Pro
- Limitation
- Priced by seats source (opens in a new tab)
Lead qualification via chatbot
- Who
- Marketing and sales teams
- You provide
- Chatbot flow and qualifying questions
- Expected result
- Qualified leads handed to sales
- Plan needed
- Pro
- Limitation
- AI conversations capped by plan limit source (opens in a new tab)
Help center knowledge base
- Who
- Product teams with a mobile app
- You provide
- iOS, Android or React Native SDK
- Expected result
- In-app support chat
- Plan needed
- Any paid plan
- Limitation
- Needs developer integration source (opens in a new tab)
What HelpCrunch does, and where it stops
Live chat widget
Embeds a live chat widget on a website Talk to visitors in real time
Shared inbox across channels
Merges communication channels in one shared inbox Single place to reply
AI agents chatbot
Runs an AI chatbot trained on custom answers and knowledge base articles Answers 24/7 and qualifies leads
Knowledge base editor
Edits and publishes a knowledge base with AI help Self-service for customers
Pros, cons and deal-breakers
Reasons to choose HelpCrunch
- Free trial offered Test live chat before paying documented source (opens in a new tab)
- Public JavaScript/REST API and webhooks Connect to your own systems documented source (opens in a new tab)
- iOS, Android and React Native SDKs Support inside your own mobile app documented source (opens in a new tab)
- Free migration stated Lower switching effort from Intercom or Zendesk documented source (opens in a new tab)
- Email marketing and popups in the same tool Fewer separate subscriptions documented source (opens in a new tab)
Check before paying for HelpCrunch
- AI conversations beyond the free limit are paid extensions AI usage can add monthly cost documented source (opens in a new tab)
- Pricing is configured through sliders, so plan prices are not fixed on the page Budgeting needs the sliders or sales chat documented source (opens in a new tab)
- Account required You cannot try it anonymously documented source (opens in a new tab)
- AI limits depend on plan Plan limits affect how much the chatbot can handle documented source (opens in a new tab)
- Privacy and docs pages unavailable Data handling terms could not be checked documented source (opens in a new tab)
How to use HelpCrunch for adding live chat and an AI chatbot to a website
Set up HelpCrunch
- Start the free trial from the pricing page
- Add the chat widget code to your website
- Invite teammates as seats
- Add custom answers and knowledge base articles as AI data sources
Example: adding live chat and an AI chatbot to a website
- Build a chatbot flow that asks for email
- Let the AI agent answer product questions
- Route sales questions to the shared inbox
- Publish three help articles
Review and export the result
- Send test chats from a private window
- Check AI conversation usage against the plan limit
HelpCrunch API
API access and separate billing
HelpCrunch has no public API in its official documentation. JavaScript API, REST API, webhooks and mobile SDKs listed in the site navigation.
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Chats, customer data and knowledge content are stored in your HelpCrunch account.
Best HelpCrunch alternatives for different needs
"Better suited" is based on documented features and pricing, not on a head-to-head test.
Microsoft Copilot: better suited to
| Alternative | When to choose it | Pricing | Limitation | |
|---|---|---|---|---|
| Microsoft Copilot | — | — |
Explore HelpCrunch further
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HelpCrunch FAQ
How much does HelpCrunch cost?
Base plan prices come from sliders for seats and email volume and were not visible; AI conversation extensions start at $29 per month for 100. source (opens in a new tab)
How much extra do AI conversations cost?
100 conversations are 29, 500 are 125, 1,000 are 200 and 10,000 are 1,000 per month billed monthly; annual billing is 20% lower. source (opens in a new tab)
What does the annual discount give?
The pricing page says Save 20% when billed annually. source (opens in a new tab)
Which plans include AI agents?
The page says all plans starting from Pro include a free monthly AI conversation limit. source (opens in a new tab)
Does HelpCrunch offer mobile SDKs?
Yes: iOS, Android and React Native SDKs plus JavaScript and REST APIs and webhooks. source (opens in a new tab)
Sources and review methodology
Official sources and verification dates
- HelpCrunch home homepage · checked Oct 1, 2026
- HelpCrunch pricing pricing · checked Oct 1, 2026
Not verified: base plan prices; currency of AI extension prices; trial length; privacy terms; docs.
How we documented and maintain this page
Every fact about HelpCrunch above comes from the 2 official pages listed here, last compared on Sep 29, 2026; we have not run HelpCrunch ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 10, 2026; prices checked Sep 29, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error