Lyro: Pricing, Features & Best Use Cases

Our take: Lyro suits support teams that want an AI agent inside their existing helpdesk, paying wallet credits only for resolved conversations.

Main limitation: There is no free plan, and cost varies by the model chosen because credits burn at model-specific rates.

By the AI Tool Atlas editors. Based on the vendor's official documentation; we have not tested this product hands-on. What “documented overview” means

Who Lyro fits

Lyro suits support teams that want an AI agent inside their existing helpdesk, paying wallet credits only for resolved conversations. Based on the vendor's documentation, not on a hands-on test.

Best for: Support teams with existing helpdesks

Also a good fit for

E-commerce support

Consider another tool if no free plan seen on pricing page

Or if

Credits burn at model-specific rates
Credits only drawn on resolved conversations, so cost varies

Lyro pricing and usage limits

Prices checked Oct 2, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.

The official Lyro pricing page as we saw it. getlyro.ai, captured Oct 2, 2026

Free access and trial conditions

None seen.

None stated.

Paid plans: what changes as you upgrade

Pay as you go web

Usage-based source (opens in a new tab)

Usage

For: Support teams

Limits

Credits draw down on resolutions

Includes

Model choice
Claude Code and Codex integration

Enterprise web

Custom pricing source (opens in a new tab)

Unknown

For: Large support operations

Includes

Private cloud
Custom model

2 more

Usage caps, credits and extra costs

Credits burn by model.

Not stated.

What is Lyro, and how does it work?

Lyro is an AI customer service agent that can be invited into helpdesks such as Zendesk, Freshdesk, Salesforce and HubSpot. A Master Agent sets up specialist agents for support, sales and onboarding through conversation. Pricing is wallet-based and tied to resolved conversations, with a choice of Claude, GPT or Gemini models per agent or skill.

Lyro's official site: how the product presents itself. getlyro.ai, captured Oct 2, 2026

What you provide and what you get back

What you give Lyro and what comes back, from its documentation

You provide

Helpdesk conversations
Help content and instructions

You get back

Resolved customer conversations
Agent setup via Master Agent

Where you can use it

Account: Required
Models: 7 listed source (opens in a new tab)
Billing: Wallet credits source (opens in a new tab)
Helpdesks: 4 named source (opens in a new tab)

Where Lyro is most useful

Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.

Resolve support tickets

Who: Support teams
You provide: Tickets
Expected result: Resolved ticket
Plan needed: Pay as you go
Limitation: Credits vary by model source (opens in a new tab)

Sales conversations

Who: Sales teams
You provide: Visitor chats
Expected result: Qualified conversations
Plan needed: Pay as you go
Limitation: Setup via Master Agent source (opens in a new tab)

Customer onboarding

Who: Onboarding teams
You provide: New user questions
Expected result: Guided onboarding
Plan needed: Pay as you go
Limitation: Enterprise features need sales source (opens in a new tab)

What Lyro does, and where it stops

Feature overview on the official site. getlyro.ai, captured Oct 2, 2026

Master Agent conversational setup

Sets up specialist agents through conversation; reduces manual configuration. Reduces manual configuration.

Access: All plans.Limit: Quality depends on prompts. source (opens in a new tab)

Works in several helpdesks

Can be invited into Zendesk, Freshdesk, Salesforce and HubSpot. Fits existing workflows.

Access: All plans.Limit: Per-helpdesk detail not shown. source (opens in a new tab)

Model choice per agent or skill

Lets you swap models per agent or skill. Balances cost and quality.

Access: Pay as you go.Limit: Rates differ per model. source (opens in a new tab)

AI voice agent

Handles voice conversations; adds phone coverage. Adds phone coverage.

Access: Per site.Limit: Detail not captured. source (opens in a new tab)

Pros, cons and deal-breakers

Reasons to choose Lyro

Usage-based billing with no fixed fees on pay-as-you-go No fixed fees on pay as you go. documented source (opens in a new tab)
Model selection per agent Model choice. documented source (opens in a new tab)
Enterprise SLA option Enterprise SLA available. documented source (opens in a new tab)

Check before paying for Lyro

No free plan seen on pricing page No free plan. documented source (opens in a new tab)
Credits burn at model-specific rates Costs vary. documented source (opens in a new tab)
Credits only drawn on resolved conversations, so cost varies Enterprise by contact only. documented source (opens in a new tab)
Enterprise features require contacting sales Credits tied to resolutions. documented source (opens in a new tab)

How to use Lyro for automating customer support resolution

Set up Lyro

Sign up and add a wallet amount.
Invite Lyro into your helpdesk.
Describe the agent to the Master Agent.

Example: automating customer support resolution

Choose a model.
Connect your help center.
Test a sample ticket.
Go live on one channel.

Review and export the result

Review resolved conversations.
Watch wallet balance.

Lyro API

Plan comparison on the official pricing page. getlyro.ai, captured Oct 2, 2026

API access and separate billing

Lyro has no public API in its official documentation. Not stated in fetched pages.

Privacy, data use and commercial rights

Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.

How your inputs and outputs are handled

Customer conversations pass through selected models.

Commercial use and plan restrictions

Private cloud and SSO are Enterprise only.

Controls for business users

Private cloud instance
SLA

Best Lyro alternatives for different needs

"Better suited" is based on documented features and pricing, not on a head-to-head test.

Zapier: better suited to

Make: better suited to

Alternatives
Alternative	When to choose it	Pricing	Limitation
Zapier		—	—	Compare
Make		—	—	Compare

Explore Lyro further

Lyro pricing, plan by planEvery plan with USD prices, limits and what is free.Best Lyro alternativesTools for the same job, by need and starting price.Best AI writing and productivity toolsOur picks in this category, compared by price and free tiers.

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Lyro FAQ

How does Lyro pricing work?

$1 buys 1,000 credits and credits draw down only when Lyro resolves a conversation.

Which models does Lyro list?

Claude Haiku 4.5, Sonnet 4.6, Opus 4.7, GPT-5, GPT-5 mini, Gemini Flash and Gemini 2.5 Pro.

Can I use my own model contract on Lyro?

Yes, on Enterprise, billed directly by the provider.

Which helpdesks can Lyro join?

Zendesk, Freshdesk, Salesforce and HubSpot.

What does Lyro Enterprise add?

Private cloud, custom model, SLA, SSO and a dedicated team.

Sources and review methodology

Official sources and verification dates

The AI Customer Service Agent That Grows Revenue - Lyro homepage · checked Oct 2, 2026
Pricing - Lyro pricing · checked Oct 2, 2026

Not verified: Per-model credit rates not shown.; Retention not stated.; Page not available: https://www.getlyro.ai/privacy; Page not available: https://www.getlyro.ai/docs.

How we documented and maintain this page

Every fact about Lyro above comes from the 2 official pages listed here, last compared on Oct 2, 2026; we have not run Lyro ourselves, so it has no editorial score. How we check and re-check pages.

Article updated Oct 2, 2026; prices checked Oct 2, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error