Productivity & writing · pricing
Best for global support teams, sales teams handling inbound chats, and ecommerce brands selling across messaging apps who want unified inbox without per-seat fees.
Mixdesk's price ladder is mostly about AI messages. Free needs no card and allows 10 conversations a month with the core inbox and basic automation. Essential is $49 per month and lifts the conversation cap to unlimited, adding marketing automation and CRM sync, but still includes no AI messages. Annual billing for Essential is $470.40 per year.
Pro is $199 per month, or $1,912.80 per year, and is the first plan with AI Agents, knowledge sources and 5,000 AI messages per month. Expert is custom-priced with 30,000 AI messages, webhooks, API access and image and voice understanding. A 3-day trial with Expert-level capabilities is offered. Prices checked on 2026-10-01.
| Plan | Price | Billing | Who it is for | Key limits | API |
|---|---|---|---|---|---|
| Free web |
Free | Monthly | Teams testing unified inbox with core features; no AI automation needed | 10 conversations max per month; 10 connected channel accounts; 100 translation bonus characters (one-time) | No |
| Essential web |
$49/mo | Monthly | Small teams managing unlimited customer conversations without AI automation | Unlimited conversations; 10 connected channel accounts; 10K translation bonus characters | No |
| Pro web |
$199/mo | Monthly | Growing teams ready to automate customer engagement with AI; up to 5,000 AI messages/month | Unlimited conversations; 20 connected channel accounts; 100K translation bonus characters | No |
| Expert web |
Custom pricing | Monthly | Enterprise teams building advanced AI workflows, requiring API access and custom integrations | Unlimited conversations; Custom connected channel accounts; 500K translation bonus characters | Included |
| If you | Pick | Why |
|---|---|---|
| you are testing a shared inbox with a few chats | Free | 10 conversations a month and unlimited teammates and contacts, but no AI. |
| you have volume and want automation but not AI agents | Essential, $49/mo | Unlimited conversations, marketing automation and CRM sync, with no AI messages. |
| you want AI agents answering customers | Pro, $199/mo | AI Agents, knowledge sources, behavior triggers and 5,000 AI messages per month. |
| you need API access, webhooks or voice and image AI | Expert (custom) | 30,000 AI messages, webhooks and API access, custom AI tools and dedicated support. |
Free plan (10 conversations, core features, no AI agents)
3-day free trial with Expert-level capabilities (1,000 conversations, 100 AI messages, 100 translation characters)
WhatsApp and other channel provider fees billed separately by Meta and other carriers; Extra AI messages at $100/10K messages
Not mentioned on pricing page
Prices checked Oct 1, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Vendor pricing page re-checked automatically 11 days ago: no changes detected.
Free plan (10 conversations, core features, no AI agents)
3-day free trial with Expert-level capabilities (1,000 conversations, 100 AI messages, 100 translation characters)
Free source (opens in a new tab)
Month
For: Teams testing unified inbox with core features; no AI automation needed
Limits
Includes
No API
$49/mo source (opens in a new tab)
Month
Annual: $470.40/year (save 20%)
For: Small teams managing unlimited customer conversations without AI automation
Limits
Includes
No API
$199/mo source (opens in a new tab)
Month
Annual: $1,912.80/year (save 20%)
For: Growing teams ready to automate customer engagement with AI; up to 5,000 AI messages/month
Limits
Includes
No API
Custom pricing source (opens in a new tab)
Month
Custom pricing per quote
For: Enterprise teams building advanced AI workflows, requiring API access and custom integrations
Limits
Includes
API included
WhatsApp and other channel provider fees billed separately by Meta and other carriers; Extra AI messages at $100/10K messages
Not mentioned on pricing page
At the listed prices, a single user pays between $588 and $2,388 a year on the fixed-price plans, or nothing on the free tier within its limits. Annual billing discounts, taxes and usage-based extras are listed per plan above where the vendor publishes them.
No. Every plan includes your whole team at no per-seat cost. Add as many teammates as needed under one subscription. You only pay for conversation volume and AI usage, not headcount. source (opens in a new tab)
Free plan: 10 conversations, core tools, no AI agents, no time limit, no card. Free trial: 3-day Expert-level capabilities (1,000 conversations, 100 AI messages), lets you test AI agents. After trial ends, AI requires Pro or above. source (opens in a new tab)
AI Agents are included in Pro ($199/mo, 5,000 AI messages/month) and Expert (30,000 AI messages/month). Free and Essential plans do not include AI. source (opens in a new tab)
No. WhatsApp Business Platform fees are set and billed by Meta separately from your Mixdesk subscription. Your Mixdesk plan covers the platform, shared inbox, and included AI features. source (opens in a new tab)
Yes. Start on any plan and upgrade anytime; changes take effect immediately. Your conversations, contacts, and automations carry over. source (opens in a new tab)
Yes, with no card required. It is limited to 10 conversations a month and includes no AI messages.
$199 per month, or $1,912.80 per year on annual billing, with 5,000 AI messages per month.
Yes, 3 days with Expert-level capabilities: 1,000 conversations, 100 AI messages and 100 translation characters.
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