Free web
Free source (opens in a new tab)
Month
For: Solo CSMs and early teams
Limits
- 25 companies tracked
- 100 contacts, 5,000 events a month
1 more
- 3 live connectors
Includes
- Trace AI scoring
- 100 automations a month
1 more
- 12-hour sync
Productivity & writingDocumented overviewLast checked Sep 29, 2026
GainTrace: Pricing, Features & Best Use Cases
Customer success platform that unifies account signals into health scores and churn risk for SaaS teams.
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Our take: GainTrace suits SaaS customer success teams that want unified health scores and churn alerts with every feature and unlimited seats in one plan priced by companies tracked, starting free for 25 companies.
Main limitation: Price scales with the number of companies tracked, and the plans cap people, events and automations.
Who GainTrace fits
GainTrace suits SaaS customer success teams that want unified health scores and churn alerts with every feature and unlimited seats in one plan priced by companies tracked, starting free for 25 companies. Based on the vendor's documentation, not on a hands-on test.
Best for: SaaS customer success teams
Also a good fit for
- CS leaders
Consider another tool if pricing scales with companies tracked
Or if
- Site says it is built for desktop
- Plans include caps on tracked people and events
GainTrace pricing and usage limits
Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
Free forever for first 25 companies, no card
No trial clock
Paid plans: what changes as you upgrade
100 companies web
$82/mo source (opens in a new tab)
Month
Billed annually $990
For: CS teams tracking this many companies
Limits
- Unlimited seats
- 400 people tracked
1 more
- 20,000 events a month
Includes
- All features
- Trace AI included
2 more
- SAML SSO
- 24 months history
250 companies web
$165/mo source (opens in a new tab)
Month
Annual billing default
For: CS teams tracking this many companies
Limits
- Unlimited seats
- 400 people tracked
1 more
- 20,000 events a month
Includes
- All features
- Trace AI included
2 more
- SAML SSO
- 24 months history
500 companies web
$249/mo source (opens in a new tab)
Month
Annual billing default
For: CS teams tracking this many companies
Limits
- Unlimited seats
- 400 people tracked
1 more
- 20,000 events a month
Includes
- All features
- Trace AI included
2 more
- SAML SSO
- 24 months history
1,000 companies web
$415/mo source (opens in a new tab)
Month
Annual billing default
For: CS teams tracking this many companies
Limits
- Unlimited seats
- 400 people tracked
1 more
- 20,000 events a month
Includes
- All features
- Trace AI included
2 more
- SAML SSO
- 24 months history
2,500 companies web
$832/mo source (opens in a new tab)
Month
Above 2,500 companies $1,500+
For: CS teams tracking this many companies
Limits
- Unlimited seats
- 400 people tracked
1 more
- 20,000 events a month
Includes
- All features
- Trace AI included
2 more
- SAML SSO
- 24 months history
Usage caps, credits and extra costs
Trace AI beyond allowance opt-in at cost; add-ons are true extras
Not stated
What is GainTrace, and how does it work?
GainTrace pulls signals from tools such as Salesforce, Intercom, Mixpanel and Stripe into a single customer health score per account, with explanations and churn-risk alerts. It includes playbooks, surveys and NPS, renewal forecasting and an included AI feature called Trace AI.
What you provide and what you get back
You provide
- Signals from Salesforce, HubSpot, Intercom, Mixpanel and Stripe
- Survey and NPS responses
- Contacts and events
You get back
- Account health scores with explanations
- Churn risk alerts and renewal forecasts
- Playbooks and automations
Where you can use it
- Platforms
- Web
- Account
- Required
- Integrations
- 28
- Sync
- 12 hours Free, 2 hours paid
- History
- 3 months Free, 24 months paid
Where GainTrace is most useful
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Churn prediction
- Who
- CS leaders at SaaS companies
- You provide
- Usage, billing and support signals
- Expected result
- Ranked list of at-risk accounts with ARR and renewal dates
- Plan needed
- Free for 25 companies
- Limitation
- Free limited to 3 live connectors source (opens in a new tab)
Account health scoring
- Who
- CSMs
- You provide
- Connected CRM and product data
- Expected result
- Health scores with risk explanations
- Plan needed
- All plans
- Limitation
- Free syncs every 12 hours source (opens in a new tab)
NPS and surveys
- Who
- Customer success teams
- You provide
- Survey sent to contacts
- Expected result
- Responses tied to accounts, no per-response fee
- Plan needed
- Paid plans
- Limitation
- Plan caps on tracked people source (opens in a new tab)
GainTrace features and their limits
Customer health scoring
Combines connected signals into a score per account and explains what drives it Shows who needs attention
Triage view
Ranks accounts showing churn signals by severity then ARR Focuses the day on saves
Playbooks and automations
Runs predefined workflows when signals fire Standardizes responses
28 data integrations
Connects tools such as Salesforce, HubSpot, Stripe, Intercom and Mixpanel Brings data into one place
Trace AI
Adds AI scoring and explanations inside the platform Speeds analysis
GainTrace pros and cons
Reasons to choose GainTrace
- Free for the first 25 companies, no credit card Real use before paying documented source (opens in a new tab)
- Unlimited seats on every plan Whole team can join without seat costs documented source (opens in a new tab)
- Annual, quarterly and monthly billing Annual gives 2 months free documented source (opens in a new tab)
- EU data residency (Ireland) and DPA on every plan Meets European requirements without enterprise tier documented source (opens in a new tab)
- No implementation fee Self-serve setup, live in days documented source (opens in a new tab)
Check before paying for GainTrace
- Pricing scales with companies tracked Large books cost more, $832 a month at 2,500 documented source (opens in a new tab)
- Site says it is built for desktop Mobile use is limited documented source (opens in a new tab)
- Plans cap people, events and automations 400 people and 20,000 events a month on paid documented source (opens in a new tab)
- Above 2,500 companies pricing is $1,500+ Large customer bases pay a lot documented source (opens in a new tab)
- Free plan syncs every 12 hours and keeps 3 months of history Less timely and shorter record documented source (opens in a new tab)
How to use GainTrace for scoring customer health
Set up GainTrace
- Start the free plan at gaintrace.com (25 companies, no card)
- Connect up to 3 sources such as Salesforce, HubSpot or Stripe
- Let the first sync import your accounts
- Review the default health score and triage view
Example: scoring customer health
- Open the Churn Signals view
- Sort accounts by ARR at risk
- Open the highest-risk account to read the explanation
- Start a playbook for the assigned CSM
Review and export the result
- Compare a score's drivers with the account's real activity
- Check tracked companies against the plan limit
GainTrace API
API access and separate billing
GainTrace has no public API in its official documentation. API and webhooks included on paid plans API documentation ↗
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Customer data is processed as processor under a DPA
3 to 24 months of history by plan
Controls for business users
- EU data residency (Ireland)
- DPA on every plan
- SAML SSO
Policies: gaintrace.com/privacy
GainTrace alternatives by need
"Better suited" is based on documented features and pricing, not on a head-to-head test.
Zapier: better suited to
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GainTrace FAQ
Is GainTrace free?
Yes, free forever for the first 25 companies with no credit card. source (opens in a new tab)
How is GainTrace priced?
By companies tracked: 100 for $82 a month, 250 for $165, 500 for $249, 1,000 for $415 and 2,500 for $832, with annual billing as default. source (opens in a new tab)
Are there seat limits?
No, every plan has unlimited members and viewers. source (opens in a new tab)
Where is data stored?
EU data residency in Ireland and a DPA are offered on every plan. source (opens in a new tab)
Does it include AI?
Trace AI is included and scales with your plan; beyond that it is opt-in billed at cost. source (opens in a new tab)
Sources and review methodology
Official sources and verification dates
- GainTrace homepage homepage · checked Oct 1, 2026
- GainTrace pricing homepage · checked Oct 1, 2026
- https://gaintrace.com/privacy policy · checked Oct 1, 2026
Not verified: Per-plan monthly price when billed monthly; Training use of customer data.
How we documented and maintain this page
Every fact about GainTrace above comes from the 3 official pages listed here, last compared on Sep 29, 2026; we have not run GainTrace ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 10, 2026; prices checked Sep 29, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error