Productivity & writing · pricing
Xurrent suits mid-size and large organizations that want ITSM, enterprise service management and incident response from one vendor, with Sera AI included in every plan according to its pricing page.
Xurrent does not publish prices. Every license plan requires contacting the vendor, and tiers are set by platform user counts. Starter lists 10 platform users per month, ITSM only with limited specialist users. Corporate lists 50 platform users, ITSM plus limited ESM. Enterprise lists 100 platform users, ITSM plus unlimited ESM.
There is no free plan, but a free proof of concept is offered through Start Free POC; Starter is described as a paid POC. Prices checked on 2026-10-02, and none were stated.
| Plan | Price | Billing | Who it is for | Key limits | API |
|---|---|---|---|---|---|
| Starter web |
Custom pricing | Custom | Smaller orgs or a paid POC | 10 platform users/month; ITSM only, limited specialist users | Not stated |
| Corporate web |
Custom pricing | Custom | SMB orgs up to 5,000 employees | 50 platform users/month; ITSM plus limited ESM | Not stated |
| Enterprise web |
Custom pricing | Custom | Orgs with 5,000+ employees | 100 platform users/month; ITSM plus unlimited ESM | Not stated |
| If you | Pick | Why |
|---|---|---|
| you are a smaller organization or running a paid proof of concept | Starter (custom) | 10 platform users, ITSM only, 1 integration, email access to customer success. |
| you are a small or mid-size organization up to 5,000 employees | Corporate (custom) | 50 platform users, a pooled Customer Success Manager, 3 integrations and business-hours support. |
| you have 5,000+ employees and need round-the-clock escalation | Enterprise (custom) | Named Customer Success Manager, unlimited integrations, 24x7 escalation support and the IMR Growth Plan. |
No free plan listed; Start Free POC offered
Free proof of concept (POC) via Start Free POC
Not published; Starter is described as a paid POC
Not stated
Prices checked Oct 2, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
No free plan listed; Start Free POC offered
Free proof of concept (POC) via Start Free POC
Custom pricing source (opens in a new tab)
Custom
Prices not published; contact sales
For: Smaller orgs or a paid POC
Limits
Includes
Custom pricing source (opens in a new tab)
Custom
Prices not published; contact sales
For: SMB orgs up to 5,000 employees
Limits
Includes
Custom pricing source (opens in a new tab)
Custom
Prices not published; contact sales
For: Orgs with 5,000+ employees
Limits
Includes
Not published; Starter is described as a paid POC
Not stated
No. Xurrent states it does not publish specific license prices and asks buyers to contact the company; plans are Starter, Corporate and Enterprise by platform users per month. source (opens in a new tab)
No, Xurrent plans are sold by platform user counts to organizations, with separate MSP license plans for managed service providers. source (opens in a new tab)
Prices are not published. Every license plan requires contacting Xurrent.
A free proof of concept is offered via Start Free POC. There is no free plan listed.
By platform users: Starter 10, Corporate 50, Enterprise 100.
According to the pricing page, Sera AI is included in every plan.
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