Free web
Free source (opens in a new tab)
Month
For: Individuals and tiny teams
Limits
- 1 team member, 1 channel
- 50 AI completions, 100 outbound emails per month
1 more
- 3 workflows, 100 runs per month
Includes
- 1 GB storage
- 10 saved views
No API
Productivity & writingDocumented overviewLast checked Sep 29, 2026
auxx.Ai: Pricing, Features & Best Use Cases
AI customer support platform whose agent Kopilot reads tickets, drafts replies and updates customer records in a built-in CRM.
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Our take: Auxx suits small support teams that want an AI agent working inside their inbox and CRM, starting free and moving to $14 or $35 per month as volume grows.
Main limitation: Free plan is capped at 50 AI completions and 100 outbound emails per month, and the AI Agent add-on and SSO need Enterprise.
Is auxx.Ai right for you?
Auxx suits small support teams that want an AI agent working inside their inbox and CRM, starting free and moving to $14 or $35 per month as volume grows. Based on the vendor's documentation, not on a hands-on test.
Best for: Small support teams
Also a good fit for
- Ecommerce and service businesses with inbox-heavy operations
Consider another tool if free plan limited to 50 AI completions and 100 outbound emails per month
Or if
- Free plan has 1 team member and 1 channel
- API access only on Growth and above
auxx.Ai pricing and usage limits
Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
Free plan at $0 per month.
14-day free trial on Starter and Growth.
Paid plans: what changes as you upgrade
Starter web
$14/mo source (opens in a new tab)
Month
For: Growing support teams
Limits
- 3 channels
- 500 AI completions, 1,000 outbound emails per month
1 more
- 15 workflows, 5,000 runs per month
Includes
- Unlimited team members
- 1 knowledge base (50 articles)
2 more
- 5 datasets
- 10 GB storage
No API
Growth web
$35/mo source (opens in a new tab)
Month
Annual billing saves 30% per the pricing toggle
For: Scaling businesses
Limits
- Unlimited channels
- 5,000 AI completions, 10,000 outbound emails per month
1 more
- 15,000 workflow runs per month
Includes
- API access (10,000 calls per month)
- Webhooks
2 more
- Unlimited knowledge bases and datasets
- 50 GB storage
API included
Enterprise web
Custom pricing source (opens in a new tab)
Custom
For: Large organizations
Limits
- Unlimited API calls and storage
Includes
- AI Agent
- SSO
2 more
- Dedicated support and SLA
- Custom integrations
API included
Usage caps, credits and extra costs
Not stated.
Not stated.
What is auxx.Ai, and how does it work?
auxx.Ai is a customer support platform that combines a shared inbox with a CRM. Its agent, Kopilot, reads incoming tickets, drafts replies and updates customer records, following step-by-step procedures written in plain language. Agents carry an allow-list of tools and can be started by schedules, record changes, webhooks, mentions or ticket assignment. Plans range from a free tier to paid Starter and Growth tiers, plus custom Enterprise.
What you provide and what you get back
You provide
- Customer emails and tickets from connected channels
- Knowledge base articles, PDFs, DOCX, HTML and CSV
- Procedures written in plain language
You get back
- Drafted replies and tagged tickets
- Updated customer records
- Workflow actions run on triggers
Where you can use it
- Platforms
- Web, API
- Account
- Required
- Channels
- 1 / 3 / unlimited
- AI completions per month
- 50 / 500 / 5,000
- Outbound emails
- 100 / 1,000 / 10,000
- Storage
- 1 / 10 / 50 GB
- Knowledge formats
- PDF, DOCX, HTML, CSV, JSON, Markdown
Best use cases for auxx.Ai
Scenarios are worked out by our editors from the documentation; the actual result depends on your input and plan.
Triage and reply to support tickets
- Who
- Support agents with a busy inbox
- You provide
- Open VIP tickets in the shared inbox
- Expected result
- Kopilot drafts replies and tags shipping-delay tickets
- Plan needed
- Starter or Free
- Limitation
- Free allows 50 AI completions per month source (opens in a new tab)
Handle refunds and returns with set playbooks
- Who
- Ecommerce support leads
- You provide
- Refund policy written as a procedure
- Expected result
- Agent follows steps and checks delivery date before promising money back
- Plan needed
- Starter or higher
- Limitation
- Agent can use only tools on its allow-list source (opens in a new tab)
Keep customer records updated automatically
- Who
- Account managers
- You provide
- Incoming tickets and orders
- Expected result
- Contacts, tickets and orders records updated automatically
- Plan needed
- Any plan
- Limitation
- Record limits and datasets scale with plan source (opens in a new tab)
Key features and their practical limits
Kopilot AI agent for inbox and CRM
Reads tickets, drafts replies and updates CRM records from a chat prompt Cuts manual inbox triage
Procedures as deterministic playbooks
Turns written playbooks into steps with tools, branches and an end point Keeps agent behavior predictable
Per-agent tool allow-lists
Limits each agent to named tools Prevents an agent from acting beyond its remit
Seven trigger types
Starts runs from a schedule, record change, webhook, @mention, ticket assignment or message Automates recurring support work
auxx.Ai pros and cons
Reasons to choose auxx.Ai
- Free plan at $0/month Lets you test the inbox before paying documented source (opens in a new tab)
- 14-day free trial on paid plans Compare Starter and Growth with real tickets documented source (opens in a new tab)
- Startup discount program stated (up to 90% off first-year platform fee) Lowers cost for seed-stage teams documented source (opens in a new tab)
- Agent access is limited to tools it is given Limits damage from a wrong reply documented source (opens in a new tab)
- Unlimited team members from Starter Seat count does not raise the price documented source (opens in a new tab)
Check before paying for auxx.Ai
- Free plan limited to 50 AI completions and 100 outbound emails per month Real support volume needs a paid plan documented source (opens in a new tab)
- Free plan has 1 team member and 1 channel Cannot share an inbox on Free documented source (opens in a new tab)
- API access only on Growth and above Starter users cannot integrate custom systems documented source (opens in a new tab)
- SSO and AI Agent add-on need Enterprise Larger teams need a sales call documented source (opens in a new tab)
- Privacy and docs pages returned 404 Data handling terms could not be verified documented source (opens in a new tab)
How to use auxx.Ai for automating support ticket replies
Set up auxx.Ai
- Start on the Free plan or the 14-day trial from the pricing page
- Connect your support email as a channel
- Upload your refund and shipping policies to the knowledge base
- Write a procedure such as Refund requests in plain language
Example: automating support ticket replies
- Open Chats and ask Kopilot to reply to open VIP tickets
- Review the drafted replies
- Approve and send them
- Check that shipping-delay tickets were tagged
Review and export the result
- Compare each reply with the cited policy snippet
- Confirm the contact and ticket records updated
Reply to the open VIP tickets and tag anything about shipping delays.
auxx.Ai integrations and API
Native integrations and export formats
Export: CSV, JSON
API access and separate billing
auxx.Ai has no public API in its official documentation. Docs page returned 404.
Privacy, data use and commercial rights
Summarized from the vendor's current policies; this is not legal advice and a vendor's badge is not an independent audit.
How your inputs and outputs are handled
Tickets, emails and knowledge documents are processed to draft replies and update records.
Commercial use and plan restrictions
SSO only on Enterprise
Controls for business users
- Per-agent tool allow-lists
- Access clamped to publisher
Other tools to consider instead of auxx.Ai
"Better suited" is based on documented features and pricing, not on a head-to-head test.
Zapier: better suited to
Make: better suited to
ChatGPT: better suited to
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auxx.Ai FAQ
How much does Auxx cost?
Free is $0, Starter $14 and Growth $35 per month; Enterprise is custom. Annual billing saves 30% according to the pricing toggle. source (opens in a new tab)
Is there a free trial?
Yes, Starter and Growth include a 14-day free trial, and a Free plan exists. source (opens in a new tab)
What limits does the Free plan have?
One team member, one channel, 50 AI completions and 100 outbound emails per month, 3 workflows and 1 GB storage. source (opens in a new tab)
Which plan includes API access?
Growth includes API access with 10,000 calls per month and webhooks; Enterprise has unlimited calls. source (opens in a new tab)
Is there a startup discount?
Yes: 90% off the platform fee in year one, 50% in year two and 25% in year three for teams under 15 employees that raised up to $10M. source (opens in a new tab)
Sources and review methodology
Official sources and verification dates
- AI Customer Support Platform | auxx.Ai homepage · checked Oct 1, 2026
- Pricing | auxx.Ai pricing · checked Oct 1, 2026
Not verified: privacy terms; docs URL; mobile apps; models used beyond demo.
How we documented and maintain this page
Every fact about auxx.Ai above comes from the 2 official pages listed here, last compared on Sep 29, 2026; we have not run auxx.Ai ourselves, so it has no editorial score. How we check and re-check pages.
Article updated Oct 10, 2026; prices checked Sep 29, 2026. Outbound links to vendors are plain links; we do not earn commissions. How we review · Report an error