Productivity & writing · pricing
Cust suits B2B SaaS customer success teams that want AI-driven health scores, meeting briefs and churn signals across CRM, email and support data, and who can budget for credit-based plans priced in euros.
Cust sells customer-success AI on monthly credits with unlimited seats, and its page shows euros only, so no USD price is confirmed. Foundation is €384 per month billed annually (€4,608 a year) for 1000 credits, with email, calendar, CRM and call transcripts, health scores and meeting prep. Growth is €1,440 per month billed annually (€17,280 a year) for 4500 credits, adding support tickets, product issues and Slack conversations. Prices checked on 2026-09-29.
Scale is €2,880 per month billed annually (€34,560 a year) for 10000 credits, adding data warehouse context, CRM field updates and EU or US data residency. Enterprise is €6,000 per month billed annually (€72,000 a year) for 25000 credits, adding custom imports of proprietary data. There is no free tier; a demo is offered. Prices exclude VAT and other taxes.
| Plan | Price | Billing | Who it is for | Key limits | API |
|---|---|---|---|---|---|
| Foundation web |
See official pricing | Monthly | Teams connecting everyday customer systems | 1000 credits per month; Unlimited seats | Not stated |
| Growth web |
See official pricing | Monthly | Teams wanting tickets and Slack context | 4500 credits per month; Unlimited seats | Not stated |
| Scale web |
See official pricing | Monthly | Scaled CS programs | 10000 credits per month; Unlimited seats | Not stated |
| Enterprise web |
See official pricing | Monthly | Complex operations | 25000 credits per month; Unlimited seats | Not stated |
| If you | Pick | Why |
|---|---|---|
| your team wants to connect email, calendar, CRM and calls | Foundation (€384/mo billed annually) | 1000 credits a month, unlimited seats, health scores and meeting prep. |
| you want support tickets and Slack as context | Growth (€1,440/mo billed annually) | 4500 credits and the added ticket, product issue and Slack sources. |
| you need warehouse data, CRM updates or data residency choice | Scale (€2,880/mo billed annually) | 10000 credits, with EU or US residency. |
| you have proprietary data to import | Enterprise (€6,000/mo billed annually) | 25000 credits and custom imports. |
No free tier seen; demo offered
None stated
Credit top-ups of 1,000 for €400 up to 25,000 for €6,250; add-ons €500 per month or integration
Prices exclude VAT and other taxes
Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
No free tier seen; demo offered
None stated
See official pricing source (opens in a new tab)
Month
Shown in EUR only: €384 per month billed annually (€4,608 a year); no USD price on the page
For: Teams connecting everyday customer systems
Limits
Includes
See official pricing source (opens in a new tab)
Month
Shown in EUR only: €1,440 per month billed annually (€17,280 a year); no USD price on the page
For: Teams wanting tickets and Slack context
Limits
Includes
See official pricing source (opens in a new tab)
Month
Shown in EUR only: €2,880 per month billed annually (€34,560 a year); no USD price on the page
For: Scaled CS programs
Limits
Includes
See official pricing source (opens in a new tab)
Month
Shown in EUR only: €6,000 per month billed annually (€72,000 a year); no USD price on the page
For: Complex operations
Limits
Includes
Credit top-ups of 1,000 for €400 up to 25,000 for €6,250; add-ons €500 per month or integration
Prices exclude VAT and other taxes
Plans are priced in EUR: Foundation €384, Growth €1,440, Scale €2,880 and Enterprise €6,000 per month billed annually. source (opens in a new tab)
No, every plan includes unlimited seats. source (opens in a new tab)
Analyzing one interaction costs 0.02-0.03 credits, meeting prep 8-12 and a scheduled CSM agent run 16-24. source (opens in a new tab)
Scale adds data warehouse context, CRM field updates and EU or US data residency. source (opens in a new tab)
No free tier was seen; a demo is offered and no trial is stated.
Not stated. The page shows euros only, so the USD cost is unconfirmed.
Unlimited seats on every listed plan.
Yes. Top-ups range from 1,000 credits for €400 to 25,000 for €6,250.
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