Unsere Einschätzung: Best for global support teams, sales teams handling inbound chats, and ecommerce brands selling across messaging apps who want unified inbox without per-seat fees.
Wichtigste Einschränkung: AI messages not included in Free or Essential plans; Free plan limited to 10 conversations; third-party channel fees (Meta) billed separately.
Von den Redakteuren des AI Tool Atlas.
Auf Basis der offiziellen Dokumentation des Anbieters; wir haben dieses Produkt nicht selbst getestet. Was „dokumentierte Übersicht“ bedeutet
Ist Mixdesk das Richtige für Sie?
Best for global support teams, sales teams handling inbound chats, and ecommerce brands selling across messaging apps who want unified inbox without per-seat fees. Auf Basis der Dokumentation des Anbieters, nicht in einem praktischen Test.
Am besten für: Global support teams
Auch gut geeignet für
Sales teams handling inbound chats
Ecommerce brands selling across messaging apps
Multi-channel customer engagement at scale
Ein anderes Tool in Betracht ziehen, wenn you need AI agents on a free or budget plan
Oder wenn
You want per-seat pricing transparency
You need API access without custom Enterprise contract
Mixdesk Preise und Nutzungslimits
Preise am Oct 1, 2026 auf der offiziellen US-Preisseite geprüft. Offizielle Preise ↗ Preise und Limits ändern sich häufig.
Preisseite des Anbieters vor 11 Tagen automatisch neu geprüft: keine Änderungen festgestellt.
Die offizielle Mixdesk-Preisseite, wie wir sie gesehen haben. mixdesk.com, erfasst Oct 1, 2026
Kostenloser Zugang und Testbedingungen
Free plan (10 conversations, core features, no AI agents)
3-day free trial with Expert-level capabilities (1,000 conversations, 100 AI messages, 100 translation characters)
Kostenpflichtige Tarife: was sich beim Upgrade ändert
Für: Enterprise teams building advanced AI workflows, requiring API access and custom integrations
Limits
Unlimited conversations
Custom connected channel accounts
2 mehr
500K translation bonus characters
30,000 AI messages per month
Enthält
Everything in Pro, plus:
Intent extraction and assignment
4 mehr
Webhooks and API access
Image and voice AI understanding
Custom AI tools and integrations
Dedicated support
API inklusive
Nutzungsobergrenzen, Guthaben und Zusatzkosten
WhatsApp and other channel provider fees billed separately by Meta and other carriers; Extra AI messages at $100/10K messages
Not mentioned on pricing page
Was ist Mixdesk und wie funktioniert es?
Mixdesk unifies messages from WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat and email into one shared inbox. AI Agents answer routine questions, qualify leads, and route conversations to the right teammate, with automatic translation across 27+ languages. No per-seat fees on any plan; pricing is based on conversation volume and AI message usage. Built on the Meiqia product family, launched as a global brand in 2024.
Offizielle Website von Mixdesk: So stellt sich das Produkt selbst dar. mixdesk.com, erfasst Oct 1, 2026
Was Sie liefern und was Sie erhalten
Was Sie Mixdesk geben und was zurückkommt, laut Dokumentation
Sie liefern
Customer messages from 8+ messaging channels and email
Knowledge bases and approved Q&A for AI Agents
Routing rules and automation triggers
Team workflows and escalation criteria
Sie erhalten zurück
Unified inbox with all customer conversations
AI-generated responses and lead qualifications
Auto-translated messages (27+ languages)
Routed conversations to assigned teammates
Analytics and engagement metrics
Wo Sie es nutzen können
Plattformen
Web
Konto
Erforderlich
Wo Mixdesk am nützlichsten ist
Die Szenarien erarbeiten unsere Redakteure anhand der Dokumentation; das tatsächliche Ergebnis hängt von Ihrer Eingabe und Ihrem Tarif ab.
Multichannel customer support
Wer
Global support teams managing customers across multiple messaging platforms
Sie liefern
Customer messages on WhatsApp, Instagram, TikTok, EMAIL, etc.
Erwartetes Ergebnis
All conversations unified in one inbox; team collaborates without context-switching between apps
Benötigter Tarif
Free for 10 conversations, Essential ($49/mo) for unlimited, Pro ($199/mo) with AI agents
Funktionsüberblick auf der offiziellen Website. mixdesk.com, erfasst Oct 1, 2026
Omnichannel shared inbox
Brings messages from WhatsApp Business API, Instagram DMs/story replies, Messenger/ads, TikTok, LINE, Telegram, web chat (SDK), and email into one unified workspace Eliminates context-switching; team sees full customer history across all channels in one view
Zugriff: All paid plans; Free limited to 10 conversations maxLimit: WhatsApp and other channel fees set by providers (Meta, etc.) billed separately; limited to 10 conversations on FreeQuelle (öffnet in neuem Tab)
AI Agents with knowledge sources
AI-powered agents answer customer questions from approved knowledge bases, qualify leads (collect name, email, intent, product), and hand off to humans when needed Reduces manual responses; qualifies leads automatically; learns from brand knowledge base
Zugriff: Pro ($199/mo, 5,000 AI messages/month) and Expert (30,000 AI messages/month) onlyLimit: Free and Essential do not include AI Agents; Extra AI messages cost $100/10K messagesQuelle (öffnet in neuem Tab)
Routing and workflow automation
Configured rules route conversations to specific teammates based on intent, product, language, priority or custom criteria; automated triggers escalate high-value conversations Ensures leads reach the right person fast; automates manual assignment; reduces response time
Zugriff: Pro (basic routing) and Expert (advanced intent extraction, custom workflows)Limit: Custom integrations and webhooks only on Expert planQuelle (öffnet in neuem Tab)
Automatic translation in 27+ languages
Detects customer language and auto-translates messages to team's preferred language; translation bonus characters vary by plan (100 on Free, 500K on Expert) Enables global support without hiring multilingual teams; preserves brand tone in replies
Zugriff: All plans; one-time bonus per plan tierLimit: Translation is one-time bonus, not monthly allowance; overage pricing not specifiedQuelle (öffnet in neuem Tab)
Mixdesk Vor- und Nachteile
Wo Mixdesk stark ist
Free plan with no credit card required Zero commitment to try unified inbox with core features; suitable for small teams testingdokumentiertQuelle (öffnet in neuem Tab)
No per-seat fees on any plan Cost does not increase with team size; unlimited teammates on all plans; costs driven by conversation volume and AI usage, not headcountdokumentiertQuelle (öffnet in neuem Tab)
Unlimited teammates and contacts on all plans Entire team can access inbox and collaborate without separate seats; no artificial limits on team growthdokumentiertQuelle (öffnet in neuem Tab)
Supports many messaging channels including WhatsApp and LINE Single platform covers most popular global messaging apps; reduces need for multiple integrationsdokumentiertQuelle (öffnet in neuem Tab)
20% discount for annual billing Annual plans save 20% compared to monthly; predictable annual costdokumentiertQuelle (öffnet in neuem Tab)
Einschränkungen, die Sie vor dem Bezahlen prüfen sollten
AI messages not included in Free or Essential plans Must upgrade to Pro to use AI Agents; no AI-powered automation on budget tiersdokumentiertQuelle (öffnet in neuem Tab)
Free plan limited to 10 conversations Not suitable for active teams; Essential ($49/mo) required for unlimited conversationsdokumentiertQuelle (öffnet in neuem Tab)
Third-party channel fees (e.g. Meta) billed separately WhatsApp Business Platform fees from Meta, messaging fees from providers added on top of Mixdesk subscriptiondokumentiertQuelle (öffnet in neuem Tab)
API access and webhooks only on custom Expert plan Self-serve plans cannot integrate with custom tools or workflows; requires sales contact for API accessdokumentiertQuelle (öffnet in neuem Tab)
Image and voice AI only on Expert plan Pro plan does not support image/voice understanding; advanced AI features locked to highest tierdokumentiertQuelle (öffnet in neuem Tab)
So nutzen Sie Mixdesk für setting up omnichannel customer support with AI agents
Mixdesk einrichten
Sign up at https://mixdesk.com/ (no card needed)
Connect your messaging channels (WhatsApp Business, Instagram, TikTok, etc.)
Create an approved knowledge base for AI Agents to reference
Set up routing rules (e.g., route hot leads to sales team)
Upgrade to Pro if you need AI agents; start with Free to test inbox
Beispiel: setting up omnichannel customer support with AI agents
Customer sends 'Do you ship to Chile?' via WhatsApp in Spanish
Mixdesk detects Spanish, auto-translates to team's language
AI Agent checks knowledge base, responds 'Yes, delivery 18–22 days'
Customer asks for price; AI collects email and location details
AI qualifies as hot lead, routes to sales team with full context
Sales person sees conversation history and picks up from AI
Ergebnis prüfen und exportieren
Verify all messaging channels are connected and messages flow into unified inbox
Test AI Agent responses on common customer questions to ensure knowledge base accuracy
Monitor AI message usage on Pro plan toward 5,000/month limit
Mixdesk API
Tarifvergleich auf der offiziellen Preisseite. mixdesk.com, erfasst Oct 1, 2026
API-Zugang und separate Abrechnung
Eine API ist verfügbar, Abrechnung nicht dokumentiert. Webhooks and API access included on Expert plan for custom integrations
Datenschutz, Datennutzung und kommerzielle Rechte
Zusammengefasst aus den aktuellen Richtlinien des Anbieters; dies ist keine Rechtsberatung, und das Badge eines Anbieters ersetzt kein unabhängiges Audit.
Wie Ihre Eingaben und Ausgaben verarbeitet werden
Customer messages, conversation history, user profiles, knowledge base content, routing rules
Not disclosed in available sections
Not disclosed in available sections
Kommerzielle Nutzung und Tarifbeschränkungen
Allowed; conversations can be used for training team workflows and analytics
Steuerungsmöglichkeiten für Geschäftskunden
Manual deletion of conversations (not specified at what interval)
Compliance with privacy preferences (optional tracking on website)
No. Every plan includes your whole team at no per-seat cost. Add as many teammates as needed under one subscription. You only pay for conversation volume and AI usage, not headcount. Quelle (öffnet in neuem Tab)
What's the difference between the Free plan and the free trial?
Free plan: 10 conversations, core tools, no AI agents, no time limit, no card. Free trial: 3-day Expert-level capabilities (1,000 conversations, 100 AI messages), lets you test AI agents. After trial ends, AI requires Pro or above. Quelle (öffnet in neuem Tab)
Which plan includes AI Agents?
AI Agents are included in Pro ($199/mo, 5,000 AI messages/month) and Expert (30,000 AI messages/month). Free and Essential plans do not include AI. Quelle (öffnet in neuem Tab)
Are WhatsApp fees included in my Mixdesk plan?
No. WhatsApp Business Platform fees are set and billed by Meta separately from your Mixdesk subscription. Your Mixdesk plan covers the platform, shared inbox, and included AI features. Quelle (öffnet in neuem Tab)
Can I upgrade my plan later?
Yes. Start on any plan and upgrade anytime; changes take effect immediately. Your conversations, contacts, and automations carry over. Quelle (öffnet in neuem Tab)
Quellen und Bewertungsmethodik
Offizielle Quellen und Prüfdaten
Mixdesk Pricing | AI Customer Engagement Planspricing · geprüft Oct 1, 2026 · Plan comparison (Free, Essential, Pro, Expert), Conversation and AI message limits per tier, Channel account limits, Translation bonus characters, Feature matrix and add-on pricing
Privacy Policy | Mixdeskpolicy · geprüft Oct 1, 2026 · Operator: Beautiful Interaction International Co., Limited, Data collection and usage principles, Privacy preferences and cookie management
Nicht verifiziert: Exact data retention periods not stated in accessible sections; Training use of customer data not disclosed; International availability and compliance (GDPR, CCPA) not fully documented; Mobile app and SDK platform compatibility not listed; Exact API rate limits and capabilities not specified.
Wie wir diese Seite dokumentiert haben und pflegen
Jede Angabe zu Mixdesk oben stammt aus den 3 hier aufgeführten offiziellen Seiten, zuletzt verglichen am Oct 1, 2026; wir haben Mixdesk nicht selbst getestet, daher gibt es keine redaktionelle Bewertung. Wie wir Seiten prüfen und erneut prüfen.
Artikel aktualisiert Oct 10, 2026; Preise geprüft Oct 1, 2026. Ausgehende Links zu Anbietern sind einfache Links; wir erhalten keine Provisionen. So testen wir · Fehler melden
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