Pay as you go web
$0 source (opens in a new tab)
Unknown, annual commitment
For: Low volume
Limits
- Membership plan required
Includes
- AI billed per conversation
Productivity & writing · pricing
Hugo (by Crisp) pricing in 2026: Pay as you go, Mini, Essentials and Plus explained
Consider Hugo if you already use or plan to use Crisp for support and want an AI agent grounded in your own knowledge base that hands off to humans, with data kept on European servers.
- Starting price
- $45 (Mini)
- Free option
- No
- Plans
- 4
- Prices checked
- Sep 29, 2026
Hugo (by Crisp) pricing page, captured
Our own captures of each vendor's public pages. Click a frame for the full-size image.
Hugo (by Crisp) plans and what they include
Hugo (by Crisp) is priced on top of a Crisp membership plan. Pay as you go has no AI fee beyond roughly $0.05 per AI conversation, plus the membership. Mini is $45, Essentials is $95 and Plus is $295, each plus membership; the billing period is not stated.
Mini includes the Crisp Mini plan in the estimator and $5 of AI conversations. There is a 14-day free trial with no card. Data is processed on European servers only. Prices checked on 2026-09-29.
Hugo (by Crisp) plans compared
| Plan | Price | Billing | Who it is for | Key limits | API |
|---|---|---|---|---|---|
| Pay as you go web |
$0 | Unknown annual commitment |
Low volume | Membership plan required | Not stated |
| Mini web |
$45 | Unknown annual commitment |
Small teams | Billing period not stated | Not stated |
| Essentials web |
$95 | Unknown annual commitment |
Growing teams | Billing period not stated | Not stated |
| Plus web |
$295 | Unknown annual commitment |
High volume | Billing period not stated | Not stated |
Which Hugo (by Crisp) plan to pick
| If you | Pick | Why |
|---|---|---|
| you have low or uncertain volume | Pay as you go, plus membership | About $0.05 per AI conversation on top of a Crisp membership. |
| you want a small bundle | Mini, $45 plus membership | Includes $5 of AI conversations. |
| you want more AI conversations | Essentials, $95 plus membership | More AI conversations than Mini. |
| you expect high volume | Plus, $295 plus membership | The highest listed AI allowance. |
What is free, what costs extra
Free access and trial
14-day free trial, no card
14 days
Extra costs and taxes
Crisp membership; about $0.05 per AI conversation
Not stated
Costs that are easy to miss
- A Crisp membership plan is required in addition to AI usage.
- AI conversations are billed per conversation, about $0.05.
- The billing period for the fixed plans is not stated.
- The site pricing blurb is hard to map to exact plans.
Hugo (by Crisp) pricing and usage limits
Prices checked Sep 29, 2026 on the official US pricing page. Official pricing ↗ Prices and limits change often.
Free access and trial conditions
14-day free trial, no card
14 days
Paid plans: what changes as you upgrade
Mini web
$45 source (opens in a new tab)
Unknown, annual commitment
For: Small teams
Limits
- Billing period not stated
Includes
- Crisp Mini plan included in estimator
- $5 of AI conversations
Essentials web
$95 source (opens in a new tab)
Unknown, annual commitment
For: Growing teams
Limits
- Billing period not stated
Includes
- More AI conversations
Plus web
$295 source (opens in a new tab)
Unknown, annual commitment
For: High volume
Limits
- Billing period not stated
Includes
- Highest listed AI allowance
Usage caps, credits and extra costs
Crisp membership; about $0.05 per AI conversation
Not stated
How much Hugo (by Crisp) costs per year
At the listed prices, a single user pays between $540 and $3,540 a year on the fixed-price plans. Annual billing discounts, taxes and usage-based extras are listed per plan above where the vendor publishes them.
Hugo (by Crisp) FAQ
How much does an AI conversation cost?
About $0.05 per conversation in the estimator. source (opens in a new tab)
Do I need a card for the trial?
No, it is 14 days with no card. source (opens in a new tab)
Does Hugo have a free trial?
Yes, 14 days with no card.
How much does Hugo charge per AI conversation?
About $0.05 per AI conversation on Pay as you go.
Do I need a Crisp plan to use Hugo?
Yes, a Crisp membership plan is required in addition to AI usage.
Where is Hugo data processed?
On European servers only.
More about Hugo (by Crisp)
- Full Hugo (by Crisp) guide: features, use cases, how-to and sources.
- Hugo (by Crisp) alternatives with their prices.
- Best productivity & writing tools compared by price.
- LLM API token cost calculator if you pay per token instead of per seat.